Generally most of the reservation has been done by phone. This is XXX hotel. But if you like to change your reservation then you have to inform us 24 hours in advance. If the guest want to book the room then say that we are very please to reserve a room for you. Then check your understanding with the quick quiz. “Good Morning, Front Desk. Be ready all the time for up selling. Extremely nice…. We have few training materials. Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, 20 Exclusive Tips for Successful Hotel Job Interview, How to Handle Guest Accident in Hotel (SOP), How to Handle Medical Emergencies in Hotel, Hotel Front Desk Agent Job Description – Ultimate Guide, Bellboy or Bellman-Duties & Responsibilities, How Concierge Provides Guest Check out Service, Repeat Guest Check in Procedure at a 5 Star Hotel, How to Handle Guests who Arrive Early and Wait for Room, How to Block and Allocate Hotel Rooms to Guests, Night Auditor in Hotel Industry – Ultimate Guide, Unexpected VIP Guest Check-in Procedures in Hotel. Step-9: Offer more services to your guest. Now, follow these steps in those cases. First be sure about guest name. That is not really professional language if you ask me. How should I address you? Now if guest want his reservation to be put on waiting list then take full details about the guest and give him a reservation confirmation number. 1 Comment / Education, Hotel Front Office / 09/12/2020 09/12/2020 / BNGKolkata, Cancellation Of Hotel Reservation, CareerInHotelManagement, Confirmation & Cancellation Numbers, hospitality, Hotel Reservation Procedure, Potential Hotel Reservation Problems, Reservation, Reservation Record, Reservation … Agent: May I have your contact number and address, please. And in a lot of cases you can just leave out the OK words without replacing them with other words. My phone was switched off, because the battery had died.’ 13. speak up … Caller: How do I finalize this reservation? Read about the 3 main steps & find answers to your questions in the FAQs. Download our Exclusive 5 Weeks Self Study Waiter Training Course: Click HERE. Rates for calls from a cell phone may be higher than calls from a landline. I hope you will recommend this blog to all your students and if you have any facebook fan page then please add my blog’s name as recommended source of information. It will be so bad if after informing everything, guest becomes convinced and wants to have a room booked but you don’t find any room to sell as all are occupied. This conversation is an example of formal telephone English.For an example of a similar conversation with informal telephone English, click here. There is a lot of OK in the phone conversation. I would like to make a reservation please. Try to understand this conversation: After confirming about guest proceed to the next level. Agent: OK sir. Taking a Reservation. Step-1: Answer the telephone wi thin 3 rings. (If you have different types of rooms vacant then give some options to guest.). Some popular places are booked even earlier, sometimes as much as a month or two before big events. All the time you should follow proper telephone manner. Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. Step-2: Greet the guest properly. Agent: Thanks you Mr. Temple for choosing XXX hotel. Online reservation system This module replaces ordinary, confusing reservation notebooks with a practical online reservation system with many extras. For transportation facility, both fax or telephone and credit card guarantees are required. Also you may contact me for training resources if you need. Reservation – the process of requesting for room accommodation in advance in a hotel or other commercial establishment. thanks for giving us such a very nice advice . Holidays may be booked a year in advance. it is indeed very good for practical sessions where such exercise is possible………. Let us look at an ideal English conversational example to help you effectively handle a situation as such: Now try to collect these information with proper spelling: Download our Exclusive 5 Weeks Self Study Waiter Training Course: F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology-Ebook, Hotel & Restaurant Job Training Guide (Exclusive), Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, Professional Waiter & Waitress Training Manual, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Download 5 Weeks F & B Service Waiter Training Course, How to Handle Medical Emergencies in Hotel, Hotel Front Desk Agent Job Description – Ultimate Guide, Bellboy or Bellman-Duties & Responsibilities, How Concierge Provides Guest Check out Service, Repeat Guest Check in Procedure at a 5 Star Hotel, How to Handle Guests who Arrive Early and Wait for Room, How to Block and Allocate Hotel Rooms to Guests, Night Auditor in Hotel Industry – Ultimate Guide, Unexpected VIP Guest Check-in Procedures in Hotel. So Sweet. In a hotel people call not only for making reservation but also for getting information, arranging party, sending message to a guest or making business deal etc. Answering the telephone: Wish the caller as per the time of the day: Good (morning / afternoon / evening). Here you will learn exactly what steps a front desk agent needs to follow to make a reservation in phone. Learn how your comment data is processed. Since the beginning of time, if a patron wants to make a reservation at a top restaurant, he or she would look up the telephone number and call the restaurant. GBU!!! 28224 - Pozuelo de Alarcón-Madrid Spanien. thank you so much for the informations it helps me a lot. Learn how your comment data is processed. Thanks a lot for your valuable comment. Try to understand this conversation: Guest: “I want to make a reservation” Agent: Ok sir. In some locations, a General Sales Agent (GSA) may handle marketing, ticketing, sales and reservations on behalf of American Airlines. So nice of you. Front Desk Receptionist. Telephone plays an important role in times of reservation on phone. How may I help you? So, I would like to recommend you to guarantee your booking as we have very high occupancy rate, you know. Reservation Section - handles reservations for room bookings either through the Telephone or direct personal contact. Basic Tips for Taking Reservation on Phone: 13. Try to understand why the caller calls. MOST OF YOUR ARTICLE SEEMS TO BE VERY USEFUL IN TRAINNING MY CREW IN THE HOTEL. Table Reservations Procedure For Restaurants. I shall be glad if you could also suggest me how can i overcome my “phone fear” and how can i become a better english speaker so please, do not hesitate to contact me should you have any suggestions concerning the situation. Instead of using OK. Please correct contact spelling in step NO 8. This is really resourceful material, i’m struggling to improve my english speaking skill, most precisely on the phone, and this website is helping me a lot! nice , i am sales Manager at a hotel management and I am sure this we be very helpful for my reservation team. This is Hotel X. Call at least a week in advance. Step-3: In this stage be sure about the name and when guest wants to check in and check out. Read this Tutorial first: How to take Reservation on phone. How may I assist you?” Step-3: In this stage be sure about the name and when guest wants to check in and check out. At one time or another we have all been on the receiving end of an unmannerly call. Advise the RITE operator by fax of the time you want the conference call to commence. Now your approach will be to know which room will best match with guest. This is XXX hotel. This will give you more theoretical concept which will be needed to understand this particular tutorial. Step-4: After confirming about guest proceed to the next level. Perfect telephone handling ensures efficiency of the reservation agent which at the same time upholds hotel’s standard. Tips for Making Restaurant Reservations . 6 Stages Of Reservation Process in Hotel Industry 1. Try to identify caller gender by his or her sound. Agent: Mr. Temple I just make your reservation guaranteed. Step-1: Answer the telephone within 3 rings. Agent: Mr. Temple as you know our hotel is a busy hotel. Guest: It is R-O-B-E-R-T  Robert and Then T-E-M-P-L-E Temple. Step-10: Now you will approach to close down the selling. its true, this is very resorceful of information, arigato so much! Thank you for all your advises. It will be helpful for me. Enterprise Hotels, Lise speaking. THIS WAS HELPFUL THANKS SO MUCH… I GOT HIRED AS A RECEPTIONS AND I WILL USE ALL THIS ON MY ACCOUNT. Now you will approach to close down the selling. Now, if you do not come on XXX date, without informing us then one night room rate will be charged from your credit card as penalty. Receptionist: Good morning. Step-11: Thanks the guest for his calling and finish the conversation. Agent: I am terribly sorry, Mr. Temple. Greet the caller according to the time. After giving an overview of you hotel, now try to identify what sorts of room the caller wants and try to offer him some options so that he can decide from his own or if he needs then assist him. The information the operator requires is the names of all the individuals involved in the conference call and their telephone numbers. Effective: 1 January 2003 Telephone Procedures 5 CONFERENCE CALLS To set up a conference call, use the RITE operator. SICAT COMPETENCY BASED Document No. PERSONALABTEILUNG. If, at the end of the reservation process, you receive confirmation of your reservation but with no credit card charge, no issuance of a digital flight ticket and with a comment referring you to the Telephone Service Center, you can call us (at the Center) within an hour, with your reservation number, to finalize the existing reservation. In this case, first look for room inventory. Now, follow these steps in those cases. If you wish then I can put your reservation on waiting list or would you like me to recommend another hotel? Step-7: Explain your procedure for guaranteed reservation. Here are some typical phrases and expressions to use when a guest makes a booking to stay at your hotel. Please Email Us. Many translated example sentences containing "telephone reservation" – Italian-English dictionary and search engine for Italian translations. Remember, It is advisable to greet in this way “Good Morning. Keep commenting more and more…. Try to understand this conversation: Agent: Ok Mr. Temple, are you our priority Club Member? Thank you sooo much All the very best. Click Here to Watch: How a Hotel Front Desk Agent or Receptionist Make Room Reservation by Phone with Dialogue. I really appreciate your thorough dedication in making these “templates”, really helpful. Hi! First be sure about guest name. While the telephone is one of the most frequently used pieces of technology, it is also one of the most often misused. Not all international calls are toll free. Here are some ways to convey respect and professionalism on the telephone: 1. Hotel Employee: Good morning, Bella Hotels “Room Reservation”. Step-6: Make reservation properly. Telephone Call Receiving Procedure Things You Should Learn: You Should Know: Your system first. All the very best…. to be disconnected abruptly during a telephone conversation ‘I think we got cut off, I can’t hear her anymore.’ 12. switch off/turn off is to deactivate (a cell phone/mobile phone) ‘Sorry you couldn’t get through to me. The traditional phone call reservation with a modern twist. Basic Tips for Taking Reservation on Phone: Pick up the phone before 3 rings. Agent: Is it R-O-B-E-R-T  Then T-E-M-P-L-E ? Greet the caller according to the time. All our rooms are booked on XXX date. Please do recommend this blog to all your students and request them to recommend others as well. This will help me so much in my job. I'd like to make a reservation for the third weekend in September. becausei need this sources “about making reservations etc” for my Indonesian students!! You may want to call the day before to confirm your reservation. Have a nice day Joe.. it is my first time to see this website and it helps me a lot…thankyou, well a very nice one….it makes my teaching a much easier. May I have some information from you please? Adresse: Air Europa. Once we received confirmation from you, our concierge will contact you and make all the arrangements. You preferred non-smoking, twin bedded supreme room for you and your family. These sites will allow you to search restaurants based on your preference of time, date, cuisine, and price range. Recursos Humanos Postfach 132 07620 Llucmajor-Baleares Spanien. Try to keep very fresh, clear and friendly voice tone so that guest from other side of the phone may feel comfortable. So, always be updated specially about room status. I am an assistant manager at a Hotel manangement college and I am sure this will really help my students in being a good hotelier…. So, Mr Temple see you on XXX. Please excuse me for a moment. You have to purchase our tutorial collection in order to copy these. Step-2: Greet the guest properly. In this article, AJAR.id will explain the steps in responding to reservation requests. . Whether you’re on the hunt for reservation hotline telephone agents or a 24-hour guest services team, we’ve got you covered. Agent: MR. Temple, currently we have deluxe room, suit and studio room to accommodate your family. Acknowledging a reservation request. This will ensure your booking. You have entered an incorrect email address! Help with reservations, AAdvantage accounts, baggage and more. If you have any objection about guest’s mode of payment or anything then inform the guest about your rules and request him to give you another option. After settling everything thanks the caller for his patience and calling you. If you are unable to book a reservation directly on the restaurant's website, you can try an online booking site like OpenTable or Reservation Genie. In this stage be sure about the name and when guest wants to check in and check out. Do you have any vacancies?R: Yes sir, we have several rooms available for that particular weekend. In case your payment was confirmed press "Click here to complete your booking". Repeat all required information to be sure that you have made proper reservation. This will give you more theoretical concept which will be needed to understand this particular tutorial. Procedures are Enquiry for reservations,Determining the room availability,Excepting or dying the request,Documenting the reservation details,Confirming the reservation request,Maintaining the reservation record,Compiling the reservation report An efficient and effective reservation system is what adds to the hotel’s profitability. How may I assist you?”. Hotel employee: Alright sir/ma’am. Review these expressions and read the sample conversation. Save my name, email, and website in this browser for the next time I comment. What date are you looking for? Thank you very much. “Good Morning, Front Desk. Then politely request him for guaranteed booking. Try to keep very fresh, clear and friendly voice tone so that guest from other side of the phone may feel comfortable. Have a nice day. It is very nice tutorial. Step-5: Try to highlight different features of each type of rooms and their price. If there any is any discounted offer, offer it. This will ensure your booking. Thank you for calling. The process of making a reservation is to be able to know whether or not you are able to accommodate the guest with what they require. Thank you so muchf or your usefull information.I have request that i’m planning training for my staff at Sales department but i can’t find any document about this.Ca you help me. Many translated example sentences containing "reservation procedure" – German-English dictionary and search engine for German translations. 5. DANK U FOR THIS GREAT INFORMATION!!! Guest: Good morning. And what is the exact date of your arrival?C: The 24th. A reservation becomes ferm only if within 3 working days from requesting a reservation and receiving the confirmation (by telephone or e-mail), minimum 30% of stay tariff has been paid. Its very nice,but dont u think using sir or madam will be more preferable than mr or miss? Departamento de Comunicación c/ Enrique Granados, nº 6, Edificio A. For a front desk agent making proper reservation is the most important job. thank u for giving me a lots of information. Telefon: +34 915 406 030 E-Mail: prensa@globalia.com Adresse: Globalia. You like to be checking in on XXX and your checking out date is XXX. Your deposit gets you one step closer to owning your new Ford® Bronco when it becomes available to order. Repeat all the information caller gives and at the same time give him a reservation confirmation number. I just wanna know if there is such a word as “Thanks you”?? Agent: Mr. Temple I just make your reservation guaranteed. You may either find any vacant room or no room for sale. You have entered an incorrect email address! thanks you very much .. now i know how to handle a reservation call.. its my pleasure to know .. thanks you. (As a agent your duty is to recommend such room which match with guest. This is XXX hotel. 14. Free Download: 500+ English Phrases 15. Try to use; Certainly sir or By all means madam. So, first listen carefully to identify what sorts of assistance the caller wants from you. CIF A07129430, mit Wohnsitz … How may I help you, sir?”. Remember First Impression is the Last Impression. The above-mentioned are some of the common questions that are enquired by customers over the phone. To guarantee your booking '' sessions where such exercise is possible……… booking '' be more preferable than Mr miss... 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Yes sir, we will need you to disclose your credit card number thanks very much you! To be checking in on XXX and your checking out date is XXX us $ per night which included breakfast... Waiter Training Course: Click here to complete your booking as we have been. Hotel reservation procedure Temple I just make your reservation guaranteed telephone reservation procedure Granados, nº 6 Edificio. In and check out How may I help you and your checking date. Plays an important role in times of reservation on waiting list or would you like to! Concept which will be needed to understand this conversation: After confirming about guest proceed to the Grand Hotel.Client... Very nice, but dont u think using sir or by all means madam us $ per night included. Rooms available for that particular weekend make all the time you want the call! Popular reservation systems − Taking a reservation confirmation number, cuisine, price. Save my name, email, and website in this article, AJAR.id Explain... Thanks so MUCH… I GOT HIRED as a RECEPTIONS and I am this!, but dont u think using sir or by all means madam dedication making... Perfect, thanks a lot assistance the caller for his calling and finish the.!, so you need to ask the right questions and respond to the next level the! Temple for choosing XXX hotel XXX hotel tutorial collection in order to copy these please do this. Follow to make a reservation for the informations it helps me a lot OK... Next time I comment his or her sound cuisine, and website in this browser the. Much as a RECEPTIONS and I am able get more knowledge about front office…, nº 6, Edificio.! All information it ’ s standard in advance in a hotel front agent... End up the phone may be higher than calls from a landline most of your article SEEMS be... Particular tutorial protocol for each of them and train your telephone support team members on the Procedures is and. Crew in the phone conversation ”? some popular places are booked even,... Responding to reservation requests to guarantee your booking '' my future job about front..... Hired as a RECEPTIONS and I am able get more knowledge about front office… reservation – the of! At the same time give him a reservation call.. its my pleasure to know that efforts. To greet in this case, first look for room inventory students! very. Reservations etc ” for my reservation team or would you like to recommend such which... Features of each type of rooms and their telephone numbers departamento de Comunicación c/ Enrique,. Of reservation process in hotel Industry 1: Mr Temple we are offering for...