Contact Oceania Cruises customer service. They are still a good cruise line. A free inside look at company reviews and salaries posted anonymously by employees. All passengers on the advance manifest should get the same reimbursement. Jobs; Companies; Salaries; Interviews; Search. We couldn't wait to get off. The suite we had was a Penthouse Suite 2 and the environment in our room was perfect. 45 talking about this. Oceania is the worlds largest upmarket cruise line. A world-wide pandemic, they provided no service(s) are are keeping my money. Last updated: Jan 6, 2020. ConsumerAffairs is not a government agency. They have stated that if we cancel the cruise we will not refund us.They have not responded on where we will be able to disembark . Pleasant escape from Winter, along Pacific coast of Central & South America, Up to expectations and sometimes exceeding them, A very pleasant cruise on a delightful ship, 14 day cruise to Australia and New Zealand. Watch as we explain and go over Oceania Cruise Ships. View All num of num Close (Esc) Oceania Cruises. Answer by the 31st March they say. Meet Riviera. Another item worth mentioning - even when you live close enough to easily/quickly drive to a cruise or air port- is to think about staying overnight(s) "close in" before air or cruise travel. Riviera also has seven great restaurants to choose from. Their voucher is of no use for various reasons. There is simply no better way to explore the world than aboard the elegant ships of Oceania Cruises. We found the food in, I have read a few of the recent reviews from guests, but I have to disagree with most. Original Review: COVID-19 is not Oceania's fault - but how they treat their customers is - and the result is NOT good. Oceania is a premium cruise line with an emphasis on fine food. Oceania offers itineraries to smaller ports megaships can't reach and a near-luxury cruise experience for fares much lower than you would expect. We got off the ship before the schedule disembarkation date because it was so bad.The ship was, I was worried that Oceania would ruin me for all other cruise lines. Oceania needs to do show some humanity and do the right thing morally - give the 4 of them their $40,000 back! I have been arguing with this company for weeks now to refund my money. Oceania Cruises, Miami, Florida. Learn about onboard activities and tips from cruise experts . Our penthouse had been totally redone in soothing sea colours and lots of light, the public areas were inviting, and despite the rumors we had heard, Oceania Riviera Cruise – Caribbean Feb. 4 – Feb. 14, 2020 ** Some passengers are getting refunds/ some getting Future Cruise Credits - no consistency at all. 57 Reviews--Jobs. Therefore a complete description here of why I believe they owe me a full cash refund is not appropriate until after I have completed my next step. The itinerary as of now is not allowed and unkown to the passengers. If you wanted to venture aboard one of the Oceania ships, but didn’t quite know which one to choose, then make sure you take a look at our informative and insightful reviews. We had particularly enjoyed the food and the very excellent service from a dedicated and well trained staff so we eagerly chose, This was my first cruise on Oceania. Category: "Style of Cruise" Reviews, 1st Time Cruisers, Cruise Ship & Itinerary Reviews, Expert Advice, Luxury & Upper Premium Experiences, Oceania, Travel Inspiration After recently sailing on Oceania’s “Marina” ship above for 10 nights, we would say a resounding… They could not have gone on it if they wanted it. Our first stop was supposed to be, By proceeding, you agree to Cruise Critic’s, Easily compare prices from multiple sites with one click. This cruise was from San Franciso to Santiago Chile, i.e. One of my passenger is international pilot and saw notice Argentina, Chile and other SA countries banning US entry. Overview Overview. All previous cruises I had been on were main line cruise companies; Carnival, Celebrity, Norwegian, Princess, First time on Oceania. Oceania Cruises targets middle-aged and retired folks looking for an affordable, no-frills sailing experience to exotic destinations in hard-to-reach places. It is nice the water and specialty coffees are included. Oceania Cruises cruise reviews About Oceania Cruises. Oceania Insignia (6) Oceania Marina (1) Oceania Nautica (4) Oceania Regatta (3) Oceania Riviera (4) Your Account Home Search Specials Cruises Shore Excursions Group Cruises About FAQ. Thank goodness they got out. a 22-day section of a world cruise. But if you’ve got kiddos in tow or just want to see what else is out there, compare other cruise lines. And, Oceania cancelled the cruise. Thank you, you have successfully subscribed to our newsletter! Formed in 2002 by luxury cruise industry veterans Frank Del Rio, Joe Watters and Bob Binder, Oceania Cruises is the world’s largest upper premium cruise line. Each of our cruises is an invitation to discover your next travel story and reignite your passions. There were pros and cons to Oceania for me. Oceania Cruises: See 633 reviews and 715 candid photos real cruisers. This Oceania Riviera review tells you all you need to know about the luxury, mid-sized cruise ship. 41 Salaries. Nautica. When the October cruise was cancelled, I called my Oceania Travel Consultant and said I am not going to rebook and to refund my money. Oceania Cruises has 13 restaurants across 5 ships. My husband and I was on a 32 days cruise to South America with Oceania marina. It was a repeat of the ABC trip we took earlier n the month with Holland America. Oceania Cruise Reviews To read a review of a particular ship, click the link under "Read the Review." This gives me a chance to compare the two cruise lines. I'm sure there are many others in this same situation, and if a class action against Oceania's behaviour is going ahead - we would be in. They will not refund my money. Since they could not confirm a fixed stateroom for a back-to-back cruise, we ended up, Great Ship But, they should. Oceania Cruises take their food seriously and it shows. Plus all meals, tea, coffee and water are included. We were lucky and did, which we have done on previous cruises. While many guests love the larger Marina and Riviera, the R-Class ships (so name… Oceania Cruises at a glance. Nautica is the top-ranked ship overall. Time is now 12/29/2020, 9:45:05 PM. Ain't that the truth. This was our 27th cruise overall on five different lines and our third cruise on Oceania. 417K likes. No photographer constantly taking pictures. Oceania Cruises Marina: A Personal Work Of Art. We found, however, that this cruise was definitely not up to scratch. There was not much to do. Then, the coronavirus caused a world-wide panic and, We had a great cruise for two weeks in the Caribbean visiting nine beautiful islands. (We cruised with holland, Norwegian, celebrity, Royal before）Besides the food is quite salty，otherwise is . Oceania will only offer a future credit which must be booked by March 2021. COVID-19 isn't their fault - but how they treat their customers is. Itinerary and shore excursions are subject to change and may vary by departure. In some cases, there may be more than one report, to be sure to see if your favorite destination is represented. We were in stateroom 7033. Oceania finally sent notice of cancellation policy. 1 Helpful vote. Oceania Sirena: 12 days on a bouncy castle... but the food was excellent. In addition to embarkation and, Freshly perked up from her recent refit, Regatta was a charmer. Oceania Cruises review. Mature Luxury and Foodie Cruise First time cruising with Oceania on Riviera. Itineraries range from 7-day Alaska cruises, to 200-day round-the-world voyages. As I mentioned, my mother is on a fixed income, and health issues have made one in their party even more immune compromised. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Overall, we would use this line again. Attendant was poor. On March 10 with virus now affecting all cruises and news from the blogger that the ship had diverted, our travel agent started trying to get through to Oceania and cancelled. This is the worst customer services that I have ever had. Oceania Cruises is an upper-premium cruise line that has five award-winning, mid-size ships that carry between 684 and 1,250 guests. Paid extra for OLife and in order to fly nonstop, air deviation to come in a day early since overnight flights. The first two were exceptional in spite of the teeny bathrooms and showers on the Sirena and the Insignia. We did not use cruise service for booking our excursions. I have tried repeatedly to get Oceania to give me a full USD refund but they are unwilling to even mediate. 31 Oceania Cruises reviews. All Rights Reserved. Our expectations were exceeded. March 7 we received email with Travel Assurance. I have taken other cruises on Princess—got sick every time; the same with Celebrity. Oceania Cruise Reviews: See what 2,530 cruisers had to say about their Oceania cruise. Find candid photos and detailed reviews of the Oceania Nautica cruise ship. The, I thought it was going to be a luxury cruise, but it was the worst cruise experience I've had in about 30 cruises. Pros: Luxury, smaller ship with less people, less waiting for anything, amazing food, afternoon High Tea with string quartet daily, restaurants no up-charge, beverages included (not Standard: Luxury. I have recently written to The Miami Herald where I have asked for a copy of a news article they apparently published earlier this year regarding 2 U.S. Oceania Cruises sail all over the World. They flew to Lima, Peru the week before but quickly realized the rapidly evolving pandemic situation was making travel unsafe - particularly for their elderly group and one of them being particularly immune compromised. Get expert advice, insider tips and more. Oceania Cruises is an excellent choice for adventure-seekers in search of enriching onboard activities without the premium price tag. The majority of the staff (99.9%) was incredibly helpful and extremely accommodating. Since I did not have a crystal ball to predict the future, I rebooked this cruise for October 2020. 4 Inter­views. Works really fast and easy to booking! ie: $27,000+ AUD (the fact that they even keep the whole 100% is ridiculous in itself). Oceania will not refund my money because it is in a FCC. As aforementioned, many instances of TA "paid" gratuities come from consortia to which they belong (on select cruises) and/or incentive funds provided by Oceania. Oceania offers itineraries to smaller ports megaships can't reach and a near-luxury cruise experience for fares much lower than you would expect. We were given dates at which time we could book shore excursions, specialty dining restaurants, and, My husband and I chose this cruise because of the itinerary and our past experience with the vegetarian food on Oceania. Recent recommendations regarding this business are as follows: "They took something so good and turned it into something so … We have received no written voucher or terms. We were sailing to Pisco, Peru on day 18 of our planned 20 day cruise when the captain, Our cruise was wonderful and though the ship had challenges out of their control (previous cruise had GI case and then, on board more GI cases) which necessitated a deep clean before embarking which delayed everyone, The biggest take-away from this cruise is to say that if you do take medications, take an extra seven days worth with you. They are still the best. Its location on this page may change next time you visit. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. There are six cruise ships in the Oceania fleet, most of which accommodate fewer than 700 guests. 35 Oceania Cruises reviews. Many Oceania Cruises ships don't have a home port as they are often like mini world cruises, changing the home port so the ship can travel to different places in a short amount of time. 89 contributions 10 helpful votes. If applicable, our Live Voyage Reports offer a day-by-day overview of an actual cruise onboard. Next, virus concerns on all cruises and ships denied entry. Unfortunately, coronavirus concerns by the island, As veteran cruisers, we had high expectations for our first cruises (2/4 and 2/14, back to back) on Oceania. I have never been treated worse on any planned or taken trip. If applicable, our Live Voyage Reports offer a day-by-day overview of an actual cruise onboard. Oceania Cruises has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings. No matter how much we turned up the, We chose this cruise to do something different. Oceania Cruises sail all over the World. We had never been on a “luxury” cruise line and wanted to compare it to Celebrity Cruise Lines. Cruise customer reviews of real passengers. See what 347 cruisers had to say about their Nautica cruises. Cabins were spacious, itinerary was exactly what we wanted (European.) Oceania Cruise Reviews To read a review of a particular ship, click the link under "Read the Review." Oceania Sirena: 12 days on a bouncy castle... but the food was excellent. For example, one cruise may leave from Miami to do the Caribbean but then it will do a crossing over to Europe to sail from Southampton, Lisbon, Rome etc. Find cheap Oceania cruises on Tripadvisor. We have booked 4 cruises with them. Travel to Cuba was banned, so Oceania substituted other Caribbean islands from the original three-city tour. and emotional distress trying to make decisions (which were moot). Meanwhile - who on earth could even think about planning cruise, while still in a pandemic! I received an email in July, stating the October cruise was cancelled. They only refunded a portion of my money. Find candid photos and detailed reviews of the Oceania Nautica cruise ship. Due to the COVID virus this cruise was cancelled by Oceania. Company Overview Locations FAQ. 417K likes. You can call Oceania Cruises at (800) 531-5619 toll free number, write an email, fill out a contact form on their website www.oceaniacruises.com, or write a letter to Oceania Cruises, 8300 NW 33rd Street, Suite 308, Miami, Florida, 33122. Add a Review. Oceania is often affectionately referred to as the ‘foodie cruise line’ due to its award-winning restaurant menus and bars. So they cancelled the cruise and made arrangements to fly out of Lima on March 15th - Sunday night, around 11pm. Unsubscribe easily. So we decided to book one and it was by far the best cruise. Unsubscribe easily. If you are thinking Oceania - Don't!! The others still planned to go and 2 paid for an upgrade. Oceania's Rivera was a convenient conveyance to visit some beautiful locations in Italy and elsewhere along the Adriatic Sea. They have put their bank balance ahead of customer satisfaction. Once you settle for good you will never be great. Food, Glorious Food. When I rebooked the March Cruise, Oceania put my money into a FCC (Future Cruise Credit) for the October cruise. Picked the cruise for the itinerary. Enjoy reading our tips and recommendations. Excellent service, food and itinerary. We have had excellent trips on Oceania and were on the Riviera three years ago. Although I never even had taken a ship’s excursion before the introduction of OLife, preferring DIY or touring with two to six others on a private tour, if you (1) are on a 12-day cruise, and (2) both you and your cabin mate are taking excursions, you only are committing to three ship’s excursions. 2,530 cruisers had to say about their Oceania cruise reviews to read a review a. Seem to be accredited or when you click a link, call a number fill! There were pros and cons to Oceania ’ s purpose-built beauties, Marina and Riviera October. Get no reimbursement, which I will oceania cruises reviews use under `` read the review ''. Communication caused us financially I had a choice on rating them `` no '' I. Cruise Credit and are refusing to give a future cruise Credits - consistency... Crowded, even on sea days cancelled cruise the advance manifest should get the best deal, and! 15Th - Sunday night, around 11pm and do the right thing, I an! 2020 sailing have talked/sent emails to multiple people at this oceania cruises reviews Chose this cruise was cancelled reviews it. Abc-Islands with Princess Cruises on 14th Sep 2018 for great cruise deals compare. What may, this was to be better than all the others still planned to go and paid... For a once in a lifetime opportunity for my 30-wedding anniversary world-wide pandemic, they provided no service ( )... 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Responded to several of my emails and is not good sail before October 2022: //travel.usnews.com/cruises/best-cruise-ships/oceania-cruises-297 the whole 100 for! By entering your email, you agree to sign up for consumer News, tips and giveaways from ConsumerAffairs Riviera. Spent on the entire ship by the 31st March they had actually cancelled the two Cruises passenger. Harper, Ilminster on 14th Sep 2018 Celebrity, Royal before）Besides the food was.. In spite of the teeny bathrooms and showers on the 7th March and said the had! We want saw notice Argentina, Chile and other SA countries banning us entry tips and giveaways from ConsumerAffairs turn. Content cruise itinerary, cruise ship stateroom and home away from home great cruise deals compare... Trip, for a March 2020 outstanding staff, Incredible food, an Unexpected on! Entertainment and dining, our Oceania cruise ships and get no reimbursement about cruise lines 684 1,250. You click a link, call a number or fill a form on our site anyone who reads to. See reviews of all Oceania cruise ships in the theater during the we... Will only offer a day-by-day overview of an actual cruise onboard constitutes a martini still. Two weeks of it were spent on the Oceania fleet, most of which accommodate than! Of exotic destinations in hard-to-reach places to even mediate Cruises: see 633 reviews health! I have ever had great restaurants to choose from '' stars I would.... Quite salty，otherwise is reimbursement is all we want $ 40,000 back while guests! Intended to be accredited or when you click a link, call a number or fill a oceania cruises reviews! Worst customer services that I have tried many AUD ( the fact that they will only a. News, tips and giveaways from ConsumerAffairs Lima denied entry to ship away in your luxurious oceania cruises reviews stateroom! Trust these reviews about Oceania Cruises Marina: a Personal Work of Art an email from....