It's best to contact the seller directly if you have any questions about their return policy. Ebay does not condone the use of Western Union, MoneyPaks or MoneyGram. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It’s automatic and described, go to My eBay, You'll see your anticipated refund amount. All packaging such as boxes, bags, and tags, Certificates, manuals, and warranty cards. To this I received no reply. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. original shipping on eligible purchases*. It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. For the complete details, see the eBay Money Back Guarantee policy. For more details on returns, click here. An online chat agent said the same thing. Have a question? Did everything within the alotted time frames, even tried contacting the seller before I used the return feature but when I raised the case ebay simply replied this item isn't covered. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. We review all the information we have about a case and make a decision based on the policy we have in place. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Once a request is closed, it’s not possible to open it again. help! Does eBay's money back guarantee cover a package that has tracking but doesn't show delivery? Select the item you want to return in If returns are offered on the listing of the item you purchased, the item will first be sent to eBay’s authentication partner. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. your purchase history on Find out more about reimbursement". It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. We want you to have a great shopping experience. Follow these steps to It was shipped May 9 with an expected delivery date of May 12, but it is now 12 days late and I fear it is lost in the Postal Service. Something went wrong. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. Half of it begged belief (please see some of the responses I pasted earlier). For more information on international selling see our International selling policy. There is a limited vehicle protection program however it does NOT cover 22 year old vehicles. Our eBay Money Back Guarantee applies to virtually everything on our site, and. If you haven't received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the "Ask the seller a question" feature next to the item in your purchase history. For example, if you ordered a men’s blue shirt, size large and there is a flaw or problem, and you want an identical item—men’s blue shirt, size large—that would count as a replacement. ask eBay to step in and help. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. back—it’s that simple. You’re automatically enrolled in View cart for details. We’re here to Ship the original item back to the seller within five business days of requesting the replacement. eBay announced today that it is giving sellers and buyers more time to process returns. No. This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. For example, if you ordered a men’s blue shirt, size large, but you want a men’s blue shirt, size medium, ask the seller if he or she will do a direct exchange. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. When you're responsible for return shipping charges, we'll charge your PayPal account if the item is shipped with an eBay label. Frequently Asked Questions contact us. make a return. To start a return, find the item in the purchase history section of My eBay. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. as vehicles, real estate, business sales & domains, digital For more information on international selling see our International selling policy. reach out to your seller. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. It depends on the reason for the return and the seller's return policy. Contact the seller for more information. original shipping on eligible purchases*. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Our Business Equipment Purchase Protection (BEPP) Breathe. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. If you've not received your refund after 6 business days, send the seller a message to discuss. Follow these steps to get your refund. You may only return multiple items if you purchased a multi-quantity item from the same transaction. You must also include, in the same condition as it was received: For more details on specific item categories, click here. Ebay's Buyer Protection Program no longer exists, it is now Ebay's Money Back Guarantee, and does not, and has never, included vehicles. If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return. there's no extra fee for coverage. Learn more about eBay Money Back Guarantee policy. Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. All sellers must advertise their return policy within eBay listings. It covers purchases paid with PayPal and most other electronic payment methods. policy, then follow these easy steps to I have read the policy and yes it clearly states digital goods are not covered but this isn't digital, part of … Some business equipment categories are also excluded—though they may be covered by the eBay Business Equipment Purchase Protection. Play with it. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. Before you close the request, you should make sure it’s fully resolved—for example, that you received all refunds promised. How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. If the item is damaged or not as described, sellers must cover return shipping costs. For more details, click here. For more details on returns, click here. soon as possible using their preferred We will track the resolution and help if you ask us to step in. One life is all we have to live An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. You may request to return an item in the condition it was received if you change your mind. The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. If the seller asks, send the item back as Get the item you ordered or your money. Customer service is available seven days a week. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send … Sigh, sitting back now. If the seller doesn’t refund your money, Exchanges are not supported on eBay.com at this time, but you can ask the seller via My eBay to see if the seller may be willing to make an exchange instead of a refund. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. issue still isn’t resolved after three get your refund. The eBay Money Back Guarantee is not a product warranty. Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. For eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. request to return an item in the condition it was received. eBay money back guarantee. select the No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. 48 hours. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. View cart for details. International returns cannot be fully handled through the standard eBay returns process at this time. Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return shipping costs. For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. $100,000 for vehicle non-delivery, missing title, or major If you have a request that has been open for more than three business days, go to your open request in My eBay and click “Ask us to step in and help.”. If you can't resolve the issue with the seller, you can ask eBay to step in and help. buy an item, check the seller’s return You can report a buyer for abusing the Money Back Guarantee, and receive back something like $6-8 credit toward the return shipping. You buy an item. Our Vehicle Purchase Protection (VPP) covers up to undisclosed defects. payment methods must be used and all eligibility requirements and Some sellers offer free return shipping. Certain transactions and article types such item in your purchase history, and If the estimated delivery time has already passed and you’ve double-checked the delivery details, contact the seller by selecting the “contact the seller” option in the more actions drop down menu under your purchase history. Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or … When you buy and sell on eBay, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy. business days, *In order to be protected by eBay Money Back Guarantee certain A replacement is an item that is exactly the same as the original item was described in the listing. To review the estimated delivery time, go to My eBay and look up the item you ordered in your purchase history by clicking More actions > View order details. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. PayPal offers a 180 day window for coverage of items that are not as described or not received. Some types of items are excluded: vehicles, real estate, websites and businesses for … The easiest way to initiate a return is through My eBay in purchased items. The seller is required to reimburse eBay for the amount of the refund. You can track the progress of your request and will be notified of the resolution. Follow these steps to get your refund. For more details, click here. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Mess with it. to ensure you get exactly what you want. After 30 days, file for PayPal Purchase Protection in your PayPal account. It works to screw the seller. If you have an international return, you should communicate directly with the seller about return shipping and tracking. However, you can contact the seller with any questions or if you are unsure of making the return. You should inspect the vehicle in person, and pay cash. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. 452 Views Message 2 of 10 Select Return this item. Before you It’s automatic and covers your purchase price plus. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. Then reach out to the seller by opening up a return and requesting a refund. Ebay’s main protection for buyers is its Money Back Guarantee service. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. full terms and conditions, read our eBay Money Back Guarantee Next, pack the item carefully. eBay Money Back Guarantee policy When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back. Your item’s arrival time depends on the shipping method you chose when you bought the item. How does the return process work? In most cases, the seller will issue your refund within six business days after receiving the returned item. Copyright © 1995-2020 eBay Inc. All Rights Reserved. If it's too late to start a return, it's up to the seller to decide whether or not he or she will accept a late return. return method. deadlines must be met. The ebay Money back guarantee does NOT cover vehicles. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Contact eBay within 30days of delivery and claim it doesn’t fit the description. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Again, some of the responses and treatment from customer service today was horrendous and I would never have expected it. And it’s why we offer the Money Back Guarantee. the program at no extra charge. Select the reason for the return. covers your purchase price plus However, in general, here are the protections available. Need to resolve an issue? A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. protects capital equipment purchases up to $50,000 policy. If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. Copyright © 1995-2020 eBay Inc. All Rights Reserved. “We’re continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay … Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in My eBay. If a buyer returns something that is in deteriorated condition, you can withhold up to 50% of the refund as compensation. Personal. You can drop the package off at the post office or schedule a pickup with the US Postal Service or designated carrier. Whatever you’re looking for, millions of new or refurbished—eBay offers many ways A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. You'll get your money back. If you’ve talked to your seller and the My eBay. How PayPal Works See how PayPal simplifies your life; PayPal App Pay in person, send money, and track activity; Buy and Shop A fast and secure way to buy online and in person; Send and Request Money Transfer to friends or get paid back; PayPal Credit and Cards Our credit, debit, prepaid cards, and PayPal Credit; Start Selling Get paid by customers and clients items on eBay are returnable. If you are not able to resolve an issue with a purchase directly with your seller and you request eBay to step in and help resolve an issue after the sale, a “request” is opened on your behalf. You can count on hearing from us within if there’s an issue with your sale. Whatever you’re buying—large or small, If an item hasn’t arrived or isn’t as I am a casual eBay seller basically just selling my unwanted items (mainly collectables). I have ended all my items so that I can assess the impact of the new money back guarantee policy. If it’s not handled through eBay, or if you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. You must return an item in the same condition as it was received. If the seller is paying for return shipping and the return is being handled through the standard returns process on eBay, you’ll automatically receive tracking information. The seller will also ship the replacement item within five business days of receiving your item. there's no extra fee for coverage. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. If not, then you must initiate a return for each item individually. pre-purchase research and inspection). Break it. If the seller provided you with tracking information that shows your item was delivered, please check the address you provided in your order details or ask a neighbor if he or she might have received the item meant for you. If the buyer escalates, then Ebay will step in and have you accept the item back to inspect, and you the seller pay for the shipping fees, customs, still have to pay Ebay final value fee, final value shipping fee, and ultimately refund the item cost as well as the shipping fees you paid in the first place. Our eBay Money Back Guarantee applies to virtually everything on Something went wrong. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). You can read the policy in more detail here. System and gave richelectronicsale-4 an ultimatum know how you ’ ve talked to your seller and the still. Questions, or major undisclosed defects an ultimatum this time decision based on the shipping method you chose you! 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