Civil Engineering Transportation / Railroad Engineering, Give assistance to new and existing guests. Apply online for the Front Desk Officer vacancy at Medical art center in Lagos today. They handle reservations, check-in and checkout, customer service and concierge functions. These cookies only collect personal data when you opt in to build a CV. Led and assisted with front office functions. Energetic. Manage troubled properties and get them into compliance. Responsible for guest satisfaction and quality assurance scores, elevate associate satisfaction, while improving sales and ensuring top line sales dollars are brought to the bottom line. We are looking for an experienced Front Desk Officer with a pleasant personality and dynamic professional attitude to provide professional and friendly service to all our customers and visitors. You do not want someone who puts on a fake smile or fakes their happiness. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Front Desk Clerk Resume Objectives. Earned a reputation for rapidly and calmly resolving customer complaints. Daily patrolled on foot to ensure the security of assigned area. Monitored front desk lobby reception area of Federal Government facility. Managed front desk tasks for a 200-room full serviced hotel. Removing the negative energy from the mind, body and soul. Know the Product. A Front Desk Clerk serves as a company’s first contact with customers and potential customers. Registered every guests, greeted all visitors, logged requests and issued room keys. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. Maintain hard copy and electronic filing system. Good customer service and commutations skills, Work with the police department and went to the caps meeting. Balanced all rebates and miscellaneous charges. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. Accept packages for residents that were not present to do so. Sitting behind a desk and entertaining one guest after another can be exhausting. Handling clients from every corner of the world and mostly Americans, Europeans, Asians and Russians. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. A Front Desk Officer in your area makes on average $43,190 per year, or $1,000 (2%) more than the national average annual salary of $42,190. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. However, a front desk agent cannot show signs of tiredness or fatigue. Front Desk Officer with 10+ years of administrative experience. Detail-orientated and possesses strong interpersonal, organisational, and time management skills. Recommended top dining and entertainment options for guests. Issue out details of ware house to new ware house contractors before commencing work. At the front desk, it is important to have a person who is genuinely good natured. CV Tips: How to Show Enthusiasm & Excitement, Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations, Provide information about establishment, such as location of departments or offices, employees within the organisation, and services provided, Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or schedulling appointments, Process and prepare memos, correspondence, travel vouchers, or other documents, Scheduled space and equipment for special programmes and prepared lists of participants, Took orders for merchandise or materials and sent them to the proper departments to be filled, Contributed to administrative support tasks, such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets, Helped with taking care of plants and straightened magazines to maintain lobby or reception area, Collected, sorted, distributed, or prepared mail, messages, and courier deliveries, Kept current record of staff members’ whereabouts and availability, Transmitted information or documents to customers, using computer, mail, and facsimile machine, Scheduled appointments and maintain and update appointment calendars. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. Handled cash, check, credit card, and billing transactions. The average front desk officer salary is approximately $22,000 per year, with the potential for raises, bonuses and career advancement. Sigma Consulting Group is a Recruitment company specialized in HR Staffing & Consulting, Sales and Marketing, Strategy & Consulting, Finance & Accounting services in Africa; our client a renowned Medical Service Provider located in Lagos requires the services of an Front Desk Officer.. SUMMARY Troubleshot and resolved problems and handling customer complaints. Use it to save time, attract qualified candidates and hire best employees. Collating and entering into the system daily sales. The front office is the part of a company that comes in contact with clients, such as the marketing, sales, and service departments. Coordinate and maintain records for staff office space, phones, and office keys. Provided escort services to visitors and customers. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Checked in visitors and employees and communicated directly with customers either by telephone, electronically, or face-to-face. Job Location: Kathmandu. Job Description Customer service is their prime role and responsibility. Key tasks of a Front Desk Officer include correspondence sorting, front desk handling and serving as a point of contact for incoming clients. Now Reading Front Desk Officer CV Template, Livecareer.co.uk and our partners use cookies. Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. A high school diploma is sufficient for the job, although a degree in a relevant field is common experience in many candidates' resumes. Assign rooms to guests pertinent to their needs and choice, Instruct bell boys to assist guests with luggage, Provide information regarding hotel policies and activities in response to queries both on the phone and in person, Maintain inventories pertinent to vacancies, reservations and rooms, Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically, Processed cash, debit and credit card transactions, Entered data into spreadsheets to complete statistics and kept records for access control to facility, Provided information services to personnel, Communicated and coordinated services with other departments, Issued keys, provided access to high security area and entered information into database, Performed background checks to over 30,000 selected personnel including students, faculty, staff, contractors and general public annually, Patrolled hospital area and assisted officers making arrests, Patrolled main hospital and campus garages and wrote tickets for parking violations, Escorted patients from the emergency room area for medical evaluations, Assisted hospital staff with difficult patients. The national average salary for a Front Desk Officer is $25,178 in United States. Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things. glass doors, front desk and spot sweep), Patrol building and inspect devices and equipment, Going to the bank for monetary transactions, Provide superior customer service to guests, Check guests in and out of hotel using hotel computer system, Assist guests with questions and concerns, Handles cash and credit card transactions, Inform guests of hotel's services and accommodations, Take reservations and enter them into the system. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. The front desk really carries a lot of weight.” Eileen is right. Greeting and welcoming anyone who walks into the building. What traits should a receptionist possess and what makes you suitable for this job? ranks number 1 out of 50 states nationwide for Front Desk Officer … Front Desk Receptionist Duties: Front desk receptionists have to usually perform many different administrative tasks and make an effective impact on the customers regarding the company. Detect suspicious activities and watch for criminal acts. Avoid slouching, leaning over the desk, etc when serving guests. Balanced cash registry; reconciled daily transactions and monthly GL accounts. Excellent verbal and written communication skills, with the ability to communicate effectively and professionally with all staff, management, and clients. Here are five characteristics of a good front desk officer: 1. Job Vacancies at NewGate Hospital for Front Desk Officer in Lagos, Nigeria for job seekers and professionals. Apply today Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. What do you think are the basic tasks of an office Front Desk Officer? Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Ensured safety of all city park personnel within the building. Report incidents and respond to emergencies. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Provided lockout services and information including public assistance. Maintained a safe environment for residents and employees. Directed the visitors and customers to their rooms and local attractions, Checking in employees and guests through a computer database, Welcome guests on arrival and provide information regarding availability, room types, room rates, Front desk at lobby in the confidential building, Enforce access to property in regards to visitors and medical personnel, Answer telephones and transfer calls to appropriate staff members, International Business Administration Finance, Attentively inspecting and reporting irregularities such as leaking water pipes, security doors left, Keep record of all inventory regarding books and uniform, Check in and manage guest in the easy lobby system. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Examining gates, doors and windows to determine the security. Sign up for similar job alerts. All rights reserved. Foster strong working relationship with all hotel departments. Filter by location to see Front Desk Officer salaries in your area. Pleasant Demeanor. Maintained emergency line during night hours. Served as public relations representative for hotel. Responded promptly to customer inquiries, handled and resolved customer complaints. 10. servicing information resources to all guest and visitors. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. Responsible for keeping all logs of guest and visitors signing in and out. These professionals answer inquires, provide information, and help organize appointments for those that either call or come into a business. We are recruiting to fill the position of a Front Desk Officer in Lagos. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. In order to maintain an efficient and professional front desk, it is important for every business to write a front office or reception manual. Patrol facility or main post as instructed and serve as a general security presence and visible deterrent to crime. Execute post orders including enforcement of client and company policies, rules and regulations. Make sure that you are aware of the requirements of the front desk job position that you are applying for.