View cart for details. Contact eBay within 30days of delivery and claim it doesn’t fit the description. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. new or refurbished—eBay offers many ways It was shipped May 9 with an expected delivery date of May 12, but it is now 12 days late and I fear it is lost in the Postal Service. back—it’s that simple. You should inspect the vehicle in person, and pay cash. I said that I would enact the ebay money back guarantee if he did not sort it out after 5 days. eBay Money Back Guarantee policy When you buy on eBay, in most cases, we guarantee that you'll get your item or your money back. For I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. Ebay's Buyer Protection Program no longer exists, it is now Ebay's Money Back Guarantee, and does not, and has never, included vehicles. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send … If you have any questions, or want to know how you’re covered, check out the frequently asked questions. items on eBay are returnable. You can count on hearing from us within In order to be protected by eBay Money Back Guarantee, certain payment methods must be used and all eligibility requirements and deadlines must be met. It depends on the reason for the return and the seller's return policy. For more details on returns, click here. Whatever you’re looking for, millions of Some business equipment categories are also excluded—though they may be covered by the eBay Business Equipment Purchase Protection. If you can't resolve the issue with the seller, you can ask eBay to step in and help. Because as in my situation here, eBay DID NOT abide by their eBay Money Back Guarantee. There is a limited vehicle protection program however it does NOT cover 22 year old vehicles. get your refund. Get the item you ordered or your money. covers your purchase price plus However, in general, here are the protections available. In most cases, the seller will issue your refund within six business days after receiving the returned item. Break it. Whatever you’re buying—large or small, Does eBay's money back guarantee cover a package that has tracking but doesn't show delivery? Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. eBay Money Back Guarantee covers purchases on eBay.com.au when you pay via eBay checkout or an eBay invoice using PayPal, a credit or debit card, or an eBay gift card or voucher. The seller will also ship the replacement item within five business days of receiving your item. your purchase history on Ebay’s main protection for buyers is its Money Back Guarantee service. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. If you are not able to resolve an issue with a purchase directly with your seller and you request eBay to step in and help resolve an issue after the sale, a “request” is opened on your behalf. eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. buy an item, check the seller’s return View cart for details. The easiest way to initiate a return is through My eBay in purchased items. I am a casual eBay seller basically just selling my unwanted items (mainly collectables). Before you close the request, you should make sure it’s fully resolved—for example, that you received all refunds promised. You may request to return an item in the condition it was received if you change your mind. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. return method. Ebay does not condone the use of Western Union, MoneyPaks or MoneyGram. To review the estimated delivery time, go to My eBay and look up the item you ordered in your purchase history by clicking More actions > View order details. For more details, click here. Next, pack the item carefully. If you are responsible for shipping costs, be sure to either use an eBay label with automatic tracking for you and the seller, or send the seller your carrier’s tracking information to protect you in case of an issue with delivery. Once you've shipped your package back to the seller, you can track the status of the returned item in the Purchase History section of My eBay when it's being handled through the regular eBay returns process. You buy an item. Select the item you want to return in If you have a request that has been open for more than three business days, go to your open request in My eBay and click “Ask us to step in and help.”. Our Vehicle Purchase Protection (VPP) covers up to If the seller is paying for return shipping and the return is being handled through the standard returns process on eBay, you’ll automatically receive tracking information. Your item’s arrival time depends on the shipping method you chose when you bought the item. help! We review all the information we have about a case and make a decision based on the policy we have in place. Once a request is closed, it’s not possible to open it again. Breathe. The ebay Money back guarantee does NOT cover vehicles. However, you can contact the seller with any questions or if you are unsure of making the return. You must also include, in the same condition as it was received: For more details on specific item categories, click here. original shipping on eligible purchases*. VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. If you haven't received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the "Ask the seller a question" feature next to the item in your purchase history. Follow these steps to get your refund. our site, and Depending on the seller’s stated return policy at the time of purchase, your refund may be reduced by restocking fees or return shipping costs. *In order to be protected by eBay Money Back Guarantee certain In most cases, sellers designate that the buyer will pay for return shipping and any restocking fees if specified in their return policy. Some types of items are excluded: vehicles, real estate, websites and businesses for … Find out more about reimbursement". If you’re happy with the solution from your seller, and you don’t need eBay to review your request, go to My eBay and close the request. Half of it begged belief (please see some of the responses I pasted earlier). Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in My eBay. You can drop the package off at the post office or schedule a pickup with the US Postal Service or designated carrier. For more details on returns, click here. How does the return process work? If the seller asks, send the item back as A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. To this I received no reply. For example, if you ordered a men’s blue shirt, size large and there is a flaw or problem, and you want an identical item—men’s blue shirt, size large—that would count as a replacement. I have ended all my items so that I can assess the impact of the new money back guarantee policy. Our eBay Money Back Guarantee applies to virtually everything on The seller should issue your refund within six business days after the return item shows "delivered" in the tracking info. We’re here to After 30 days, file for PayPal Purchase Protection in your PayPal account. International returns cannot be fully handled through the standard eBay returns process at this time. For more information on international selling see our International selling policy. We will track the resolution and help if you ask us to step in. pre-purchase research and inspection). For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below. full terms and conditions, read our eBay Money Back Guarantee When you buy and sell on eBay, we expect that you and your information are treated in a respectful manner, and that you afford other members the same courtesy. Certain transactions and article types such The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Select Return this item. You’re automatically enrolled in We want you to have a great shopping experience. A replacement is an item that is exactly the same as the original item was described in the listing. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. The seller is required to reimburse eBay for the amount of the refund. undisclosed defects. Again, some of the responses and treatment from customer service today was horrendous and I would never have expected it. Follow these steps to Sigh, sitting back now. For example, if you ordered a men’s blue shirt, size large, but you want a men’s blue shirt, size medium, ask the seller if he or she will do a direct exchange. deadlines must be met. PayPal offers a 180 day window for coverage of items that are not as described or not received. Need to resolve an issue? It covers two main situations: Item not received – The buyer reports that the item was not delivered after the latest estimated delivery date. Some sellers offer free return shipping. You can read the policy in more detail here. content, industrial equipment or vouchers are not covered. If the seller doesn’t refund your money, Frequently Asked Questions If an item hasn’t arrived or isn’t as Certain transactions and categories such as vehicles, real estate, businesses for sale & domains, digital content, industrial equipment or … It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. One life is all we have to live If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. You must return an item in the same condition as it was received. And it’s why we offer the Money Back Guarantee. If the buyer escalates, then Ebay will step in and have you accept the item back to inspect, and you the seller pay for the shipping fees, customs, still have to pay Ebay final value fee, final value shipping fee, and ultimately refund the item cost as well as the shipping fees you paid in the first place. If you’ve talked to your seller and the If the estimated delivery time has already passed and you’ve double-checked the delivery details, contact the seller by selecting the “contact the seller” option in the more actions drop down menu under your purchase history. policy, then follow these easy steps to Customer service is available seven days a week. You can report a buyer for abusing the Money Back Guarantee, and receive back something like $6-8 credit toward the return shipping. if there’s an issue with your sale. Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. issue still isn’t resolved after three No, the eBay Money Back Guarantee is automatically included with the purchase of virtually every item on ebay.com. The seller is notified of your return request and will send you a return shipping label if they are paying for the return. business days, reach out to your seller. Your purchase is covered by the eBay Guarantee, which entitles you to receive your money back if the item you receive doesn't match what is listed. described, go to My eBay, How to get a Full Refund from Ebay Australia and on Paypal for Item Not Received. It covers purchases paid with PayPal and most other electronic payment methods. My eBay. If the merchandise is fake, report the listing to eBay and let them take action to enforce their policies. request to return an item in the condition it was received. Learn more about eBay Money Back Guarantee policy. Ship the original item back to the seller within five business days of requesting the replacement. original shipping on eligible purchases*. to ensure you get exactly what you want. No. Something went wrong. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Our eBay Money Back Guarantee applies to virtually everything on our site, and. as vehicles, real estate, business sales & domains, digital Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. If the seller provided you with tracking information that shows your item was delivered, please check the address you provided in your order details or ask a neighbor if he or she might have received the item meant for you. If it’s not handled through eBay, or if you are responsible for return shipping, you need to send tracking information to the seller to protect yourself if there’s an issue with shipping/delivery. Our Business Equipment Purchase Protection (BEPP) Copyright © 1995-2020 eBay Inc. All Rights Reserved. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. select the You'll get your money back. If you've not received your refund after 6 business days, send the seller a message to discuss. It's best to contact the seller directly if you have any questions about their return policy. ask eBay to step in and help. All sellers must advertise their return policy within eBay listings. For the complete details, see the eBay Money Back Guarantee policy. If returns are offered on the listing of the item you purchased, the item will first be sent to eBay’s authentication partner. If not, then you must initiate a return for each item individually. payment methods must be used and all eligibility requirements and You'll see your anticipated refund amount. Personal. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. “We’re continuously adapting to new ways of working in the current COVID-19 environment to support the health and safety of all eBay … You can track the progress of your request and will be notified of the resolution. 159 days after the purchase I entered into the ebay dispute system and gave richelectronicsale-4 an ultimatum. Something went wrong. If a buyer returns something that is in deteriorated condition, you can withhold up to 50% of the refund as compensation. For more information on international selling see our International selling policy. For more details, click here. soon as possible using their preferred Contact the seller for more information. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. If you received an item that’s incomplete, damaged, counterfeit, or otherwise not as described, request a return from My eBay. Exchanges are not supported on eBay.com at this time, but you can ask the seller via My eBay to see if the seller may be willing to make an exchange instead of a refund. Follow these steps to get your refund. The eBay Money Back Guarantee is not a product warranty. Mess with it. there's no extra fee for coverage. How PayPal Works See how PayPal simplifies your life; PayPal App Pay in person, send money, and track activity; Buy and Shop A fast and secure way to buy online and in person; Send and Request Money Transfer to friends or get paid back; PayPal Credit and Cards Our credit, debit, prepaid cards, and PayPal Credit; Start Selling Get paid by customers and clients Did everything within the alotted time frames, even tried contacting the seller before I used the return feature but when I raised the case ebay simply replied this item isn't covered. You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). 48 hours. Because eBay is now selling very highly priced items, including major equipment and cars, it has instituted specific buyer protections for those items. It’s automatic and Then reach out to the seller by opening up a return and requesting a refund. This goes against eBay's money back guarantee which states, "If we determine that the item wasn't successfully delivered or collected, we refund the full cost of the item and original postage. 452 Views Message 2 of 10 When you're responsible for return shipping charges, we'll charge your PayPal account if the item is shipped with an eBay label. Select the reason for the return. It works to screw the seller. It’s automatic and covers your purchase price plus. make a return. The company is temporarily extended its Returns and eBay Money Back Guarantee policy timelines. Before you eBay announced today that it is giving sellers and buyers more time to process returns. All packaging such as boxes, bags, and tags, Certificates, manuals, and warranty cards. I have read the policy and yes it clearly states digital goods are not covered but this isn't digital, part of … Seller’s return window: Review the seller’s return policy and return window before you make a purchase. $100,000 for vehicle non-delivery, missing title, or major item in your purchase history, and protects capital equipment purchases up to $50,000 If you have an international return, you should communicate directly with the seller about return shipping and tracking. contact us. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. If five business days have passed since you started a return and you haven't sent the item back to the seller yet, contact the seller to see whether he or she is still willing to accept your return. there's no extra fee for coverage. Copyright © 1995-2020 eBay Inc. All Rights Reserved. the program at no extra charge. To start a return, find the item in the purchase history section of My eBay. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. policy. eBay money back guarantee. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. eBay Money Back Guarantee covers other electronic payment methods as well, when they are used in eBay Checkout, including ProPay, Skrill, Bill Me Later, credit card, and debit card. Have a question? If the item is damaged or not as described, sellers must cover return shipping costs. You may only return multiple items if you purchased a multi-quantity item from the same transaction. 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