Private messages do not impact your company rating. I loved my sofa and thought it would last longer than 2 years without completely breaking! Get contact details that poster left for the company. Later that week, I received a phone call encouraging me to purchase the extended warranty for $200, which would generally cover about anything that could happen to the furniture. Nice salespeople. Extended Warranty Plans. Well, fast forward to 2019 and the sofa recliner has a bent/broken main bar, sits sideways and will not close all the way! Verified customer I recently submitted a claim for a sofa bed we purchased 2 years ago. I phoned customer service at Rooms to Go only to be told that a ripped seam is not covered in the warranty. If you purchased ForceField® Fabric or Leather Protection with a fabric or leather item from Rooms To Go, please choose the correct Warranty Certificate below to view the applicable Warranty: Forcefield® Fabric Protection 3-Year Limited Warranty and Dispute Resolution/Arbitration Agreement, Forcefield® Leather Protection 3-Year Limited Warranty and Dispute Resolution/Arbitration Agreement, Mon.-Sat. Thank you for taking the time to write your review. Once you purchase your gadget/appliance, you can opt for Go Extended Warranty for up to 9 months after purchase. GoWarranty offers coverage for Mobile, Tablets, Laptops, Cameras, Air Conditioners, Washing Machines, Televisions, and Small Appliances. For Rooms To Go Outlet sales, view our Outlet Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. An extended warranty sounds like a great idea. At one point, I was in a back and forth with the customer rep about which one was even the sofa! Equal Monthly Payments required for 60 Months. Rooms To Go Cons: Poor workmanship on furniture broke in 2 years, Run around by rtg and warranty co, Terrible customer service. He took a few pictures and said that it would either be fixed or replaced and we should hear back from RTG in 7-10 days. – Tiffany. 151 Rooms To Go Warranty Reviews And Complaints Ed Consumer. I only ask as the situation sounds completely odd as Rooms To Go offers a one year warranty specifically against manufacturer defects and we have procedures in place to handle such claims. Rights Reserved, You Are About to Contact PissedConsumer.com, DO NOT PURCHASE THE EXTRA WARRANTY FROM ROOMS TO GO, I have read and agree to the Pissed Consumer. Furniture not delivered when promised, months late, as I see everyone else has had the same problem. Rooms To Go … Resolved Rooms To Go — extended warranty/sofa bed. Purchased a 2 Piece Sectional from Rooms To Go in late 2014 along with the fabric protection and the extended warranty after it was recommended by our sales associate as "covering everything with full repair or replacement". The best auto warranty also allows you to choose your repair shop. Purchased a 2 Piece Sectional from Rooms To Go in late 2014 along with the fabric protection and the extended warranty after it was recommended by our sales associate as "covering everything with full repair or replacement". I really hate this! Mattresses — bed frame sets, Beautyrest, Serta, Purple, Casper, Beds I also purchased the extended warranty. Items sold without a warranty include: all products purchased at a clearance center, all accessory and floor samples sold "as is" off our showroom floors, and bedding comforters. Check our FAQ, This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Standard. Delivery & Shipping Delivery policy, shipping area and estimated costs. I specifically said ""I am military and moving will warranty cover me with minimal fees if I move outside Rooms To Go area"" They replied it would. Really? In-Warranty . Username and password will be sent to you via email. 3 comments. Equal Monthly Payments required for 60 Months. Rooms To Go Near Me » South Carolina » Rooms To Go in Columbia. If you are seeking to purchase replacement parts not covered under our service warranty, please contact our customer care center at 1-800-766-6786 so that we may check the availability and cost of the parts you seek to order. Pros. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Check our FAQ. I just want them to stands behind their products!! For showroom sales, view our Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. Rooms To Go Home Blog, where all the best tips, trends, inspiration & ideas for home furnishing & decor. Top 175 Rooms To Go Reviews. Rooms To Go is popular because they sell attractive looking furniture at a modest price, the tradeoff is it's cheaper priced because it's cheaper made. (of course the one that wasn’t broken) (convenient for them) I have been back and forth between Fortegra and RTG for weeks and have heard conflicting answers and reasonings and I am fed up! Used Pub Style 5 Piece Table W Rooms To Go Warranty Repair Or. We are finding that no one wants to assist. I feel ROOMS TO GO sold me cheap goods and on top swindled additional $300+ by selling me a worthless extended warranty. At the initial purchase, we added the stain coverage to both and then received a call from Fortegra (the extended warranty co) asking if we would like to take out 3 more years that would cover everything on both from rips to mechanical and electrical issues. I purchased $8, 000.00 worth of furniture which included the extended warranty which the salesman, "dave bridgewater #025369" @ grapevine, tx store, told us the warranty was for the lifetime of the furniture if anything went wrong. Totally my fault, I said yes to this "covers anything" sales call a few days after I received my furniture, and as soon as I need it the warranty expires. You might have to pay a small deductible, depending on your plan, but that's all. Go Warranty services provides brand warranty and repair services, so your appliances or devices keeps delivering the best performance to you can focus on what is important for you. We bought the Van Buren leather sectional along with the $190 "Protection" and within the first year the brown color started rubbing off on all the edges where we sit. In-Warranty extensions include a variety of Care Pack services to enhance your printer’s standard warranty for better service and faster resolutions. Even after talking with Fortegra and them saying that everything was covered, all of the sudden the one that was broken wasn’t covered anymore! Dec 08, 2017 1.7K views. But when it was the time to submit a claim it was denied. Finish that living room, bedroom, or dining room project in … Go beyond your standard warranty with a Care Pack service that works best for you. Rooms To Go requires a down payment equal to sales tax and delivery. First of all, this is my husband's chair and he does not use products in his hair. We purchased the Eric Church power recliner/loveseat in 2017 for over $2000. Mon: 10am - 9pm Tue: 10am - 9pm Wed: 10am - 9pm Thu: 10am - 9pm Fri: 10am - 9pm Sat: 10am - 9pm Sun: 12pm - 6pm Store hours may vary due to seasonality. You buy a Samsung appliance, and the clerk checking you out at the big box store suggests you purchase a Samsung appliance extended warranty, so you sign up. I am planning to contact State and Federal agencies about the deceptive selling practices, especially their extended warranty. Warranty issue. The extended warranty does not cover this due to it being less than a year old. Rooms To Go - Warranty Nov 19, 2020 @ Pissed Consumer It cost me $550 for the extended warranty. The loveseat was delivered first and then the sofa came later when it came in stock. If you want your response There are no hidden fees or charges. Not many categories of products to know about. Rooms To Go offers a one-year limited warranty on most of the products we sell. Knowing that the furniture was a light color, Rooms To Go - Extended Warranty and Quality of Furniture. Rooms To Go sells furniture, mattresses, and home decor in the southern US and Puerto Rico. The biggest complaint from customers about Rooms To Go is the delivery and refund process. Salesman said they would send someone out to clean any stain or replace the item if they couldn’t remove it. In March 2012, I purchased a living room suite from Rooms to Go. This review was posted by a verified customer. 220 Forum Dr Columbia, South Carolina 29229. View product availability in your area by entering delivery location. Rooms To Go customer service at 1 (800) 766-6786 and if Rooms To Go determines that this Limited Warranty applies, Rooms To Go will send a representative to attempt to clean the stained area and re-apply the ForceField® Leather Protectant to any cleaned area at no charge . If you later close your account, the extended warranty is likely to remain valid, provided you and your purchase are otherwise eligible. I got scammed in the Rooms To Go store. Not only are our pieces chic and versatile, they're also affordable. This extra coverage costs $200. This may include drawer handles, cushion casings, and cushion cores or other attached parts. You will be automatically registered on our site. Terms and Conditions of Sale, Limited Product Warranty, and Dispute Resolution/Arbitration Agreement. Rooms To Go Pros: When I think of my bad experience, I can't help but include Rooms To Go bc it happened at their store. Warranty periods and coverage vary between the different products. After contacting Fortegra they told us that everything we had purchased was covered, gave us an authorization number and sent a technician out to look at it. When asked exactly what was in my warranty that I paid $200 extra dollars for, I was told that she could not discuss it with me. Almost anything that can go wrong with a mattress or foundation will be dismissed as “normal wear.” Major defects like broken springs that might be covered are extremely rare. Chara of Houston, TX. I purchased an extended warranty after purchasing a living room set at Rooms to Go. All In-Warranty services include remote problem diagnosis and support, plus free shipping and returns. Turn to Rooms To Go for fun, convenient, and affordable furniture. What an Extended Warranty Does. Rooms To Go sells furniture, mattresses, and home decor in the southern US and Puerto Rico. Available in 2 to 5 year service terms. Over 2 weeks later, we get a phone call that the warranty was only on the loveseat and not the sofa and there was nothing that could be done! Rooms To Go review from Greenville, South Carolina with 8 Comments: I bought an entire living room set back in October. For further details on the one-year limited product warranty: And if it did, I would have expected the 3 years of extended warranty that we had to cover it! Extended Warranty; Rooms To Go Coupon App; Card Member Promotions; Furniture Catalog. Nice looking furniture. … Rooms To Go Cons: Serta. Phone: (803) 788-5660. Resolved Rooms To Go — con on extended warranty-poor quality B Barbara P. Furniture not delivered when promised, months late, as I see everyone else has had the same problem. I worked at Rooms To Go full-time for less than a year. I was told that this warranty would cover almost every structural issue I may encounter with this this furniture. 66 reviews of Rooms To Go - Boca Raton "We bought from the Rooms To Go in West Boca. www.realthanks.com. Versatility: At Rooms To Go, we believe you should spend less time looking for living room furniture and more time enjoying it. Rooms To Go offers a one-year limited warranty on most of the products we sell. Is rooms to go furniture good quality. Preferred solution: The furniture store also offers a program that includes 60 months of interest-free financing for purchases of at least $600. Go Auto Extended Warranty - If you are looking for a way to protect your vehicle, then an extended warranty is a perfect choice. You can try to reach review author by writing a comment to the review or try one of our business solutions. * Monthly payments shown are only applicable with this special financing offer. 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