Trustworthy/Confidential. ADVERTISEMENTS: 1. The most genuine and warm smile can cure even the worst of days. Are they bringing negative vibes or bad habits from their last job? Filing, mail distribution and use of a computer usually are necessary. Imagine a front-desk agent losing his or her bearings during these times. Ask Question + 100. To be the best as a receptionist, you must be mature and discrete. Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. He must have a good command of language. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. When guests arrive at our hotels, we only have a few minutes to make a great first impression. Knowledgeable about the local area When … Seriously, don’t allow these negative people to ruin your hotel’s reputation and make you lose money. You are ahead of the competition! Being on the front line of the front office means you are the first and last face the patient … The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. Discretion. All Rights Reserved |, A Combined Effort - Hotel Security and Customer Service - Are Morch, Hotel Marketing Coach, 10 Tips for Hotel Front Desk Performers to Always Be Prepared for The Next Guest - Are Morch, Digital Marketing Coach. Depending on the specific establishment, front desk officers are typically required to possess a high school diploma, good typing skills and basic computer and knowledge. The front desk is equipped with various compartments, the computerized property management system, and an in-house communication system. If he/she can remember the names and faces of the guests that will promote his/her salesmanship. What are some more traits that make Front Desk Agents great? The new discount codes are constantly updated on Couponxoo. Sugar may be a short-term boost but may fade as the day goes on. In this article, I share the ten things that can make your front desk agents stand out. And many times, how they react can make or break our hotel’s reputation. How do we know if the front desk person we just hired is the right fit for the job? These roles are therefore very important to airlines looking to promote a positive image of their business. While traditionally you might think of customer care as a service from a business to a consumer, it is also applicable within a business. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Trending Questions. •Front Desk •Billing Services Text Responses •What did you like best •What did you like least •What could we do better. Do they have the above named attributes, values and behaviors? While there’s no such thing as the “perfect” front desk agent (let’s be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach and train them to be awesome at what they do. If so, great! Make sure you follow their guidelines and say THANK YOU to those that now show a unique spirit to serve, and helps us all get through this!! If your parents didn't like the person you … Encourage regularly scheduled breaks so they can step away and decompress. There are millions of amazing and great agents in our industry. 4. what are the important qualities of a front desk officer? CULTURE FIT. Sign up for Workable's 15-day free trial to post this job and hire better, faster. And many times, how they react can make or break our hotel’s reputation. Good communication and politeness. ....one with Advanced ICT skills and Leadership qualities • A female Front desk officer (Teaching experience and good personality will be added advantages) • Nursery & Primary School Teachers Salary: Attractive Workspace and school community encourages growth and development Character & Quality: Imaginative, collaborative and good communication skill Applicants are to; 1. Relevance. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. Travel during the working day is uncommon, except for some jobs that involve working in more than one police station. Hiring a Front Desk Representative? His proven system has not only improved his own hotels, but have helped hundreds of other hotels (large and small) get an advantage over their competition. Your front desk staff is your front line when it comes to your support efforts. As with all of our staff, guest service agents should be willing to … We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. Knowledgeable about the local area When … A high school diploma and good communication skills are common requirements for the job, which paid a median annual salary of $25,240 as of May 2010, according to the U.S. Bureau of Labor Statistics. Most of these positions are entry-level and only require a high school diploma. Officer should be quick enough to entertain all the people came to visit. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Front desk staff should represent the corporate culture of their firm, and impress upon the clients that when the word “confidential” is used, the strictest definition is what will always apply. Not all front desk performers are created equal. Qualities of a Manager. And many times, how they react can make or break our hotel’s reputation. What are some more traits that make Front Desk Agents great? If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. Still have questions? To get the customer service business advantage, you must hire the best customer service representatives. Expert Tip: Never Say- “I DON’T KNOW”! what are the important qualities of a front desk officer? Characteristics Of A Good Front Desk Officer can offer you many choices to save money thanks to 19 active results. Understanding how that guest is feeling and being empathetic can provide comfort to guests as an overall experience factor. Front-desk job descriptions can vary depending on the industry. Friendly personality: A receptionist must be by nature friendly. A good guest services employee greets every guest with a smile and kind word. Encourage regularly scheduled breaks so they can step away and decompress. Front Desk Officer Resume Examples. One of the first and foremost steps when fielding a help desk support call is to stop for a … The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. There are many things we can teach our teams, I narrowed it down to 10. (see how SmartGuest.com’s Review Cards & VerifiedGuests – Online Platform tools can drive more reviews for your Hotel). A receptionist who is not friendly will … Guests might be stressed and annoyed over traffic or airport delays. “Regardless of the type of business you are in, there is always an opportunity personalize the customer experience.”. I am sorry that your flight was delayed. During working hour there is no option to seat and no seating arrangements are available for the hotel staffs as per hotel rule. Consume healthy snacks such as fruits and veggies (I love carrot sticks). Relevance. Performs other duties as assigned, requested or deemed necessary by management. Front Desk Agent Resume Preparation. Is there anything I can do for you right now? Here are five characteristics of a good front desk officer: At the front desk, it is important to have a person who is genuinely good natured. Office hours are by appointment, Copyright ©2021 Are Morch, Digital Marketing Coach. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Join . Trending Questions. Front Office Manager. Therefore, physical fitness is a must for every hotel staff especially for front office staffs while standing on duty time. 1 Answer. Also, join us at our Facebook Group – Hotel Social Media Community, We will get through this unprecedented event together! Willing to Go Above and Beyond. I know, I’ve had my share of working desk shifts..(remember doing 3 shifts in a row? It’s not beneficial for our Hotels and it’s not good for guests. This can get challenging. Receptionists typically operate the front desk of a business. - Thanks in advance for the LIKE :). Greeting and receiving guests and customer service are usually a common thread in all front-desk job descriptions. Example: “Mr. Imagine a front desk performer losing his or her bearings during these times. A great front desk agent should be smiling 100% of the time. Answer Save. Rupesh Patel, hotelier and founder at SmartGuests.com, a U.S.-based Hospitality and Review Tools company that helps hotels increase revenues and occupancy, by boosting their online reviews and reputation. It is an indoor job and most of the day will be spent at a desk or the counter of a police station, answering enquiries or using a computer. So make sure to speak about your organizational skills, about maintaining a good and positive attitude. It includes being pleasant and friendly, working efficiently and accurately, solving problems and anything else necessary to ensure a pleasant experience for hotel customers. 0 0. Memorizing skill: Good memory is one of the best supports in service life and here in front office this quality spotlights the deserving one amongst all the front office staff. Learn more with “Your Million Dollar Smile”. Join Yahoo Answers and get 100 points today. While I am based in Tupelo, MS I work with Hotels and Resorts all over the world. In our previous article entitled “The Duties of a Receptionist” we took a look at who a receptionist is and the most common duties of a receptionist. … Answer Save. Imagine a front-desk agent losing his or her bearings during these times. If you are a Hotel, how are you currently measuring the talent in your Front Office Team today? At the same time, none of us were born to take on this task. Below you'll find our how-to section that will guide you through each section of a Front Office Manager resume. You can get the best discount of up to 50% off. The qualifications are based on the job he does. Empathy. They are responsible for recording transactions, payments and expenses and processing invoices. In general, most hotels only require a high school diploma or equivalent for front desk roles, which are typically entry level positions. Can I offer you a complimentary beverage?”. General Purpose. If your parents didn't like the person you … Time management is another of the key characteristics of customer service employees who are excellent at their jobs. Job brief . Help desk agents should have the qualities of speed and accuracy. Strong technical receptionist skills . Do they have Hotel experience? Imagine a front desk agent losing his or her bearings during these times. You will also coordinate all front desk activities, including calls, reservations and guests services. These hotel professionals set the tone of the entire experience that our guests will get from their stay. We are starting to reopen some hotels again (Yay!!!). But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Make sure these wonderful people are working at your hotel! That said, majority of this responsibility falls in the hands of our front desk agents. It’s not beneficial for our hotels and it’s definitely not good for guests. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. There are many things we can teach our teams, I narrowed it down to 10. #hotelstrong #hospitalitystrong. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. No team member should think that the job only entails answering the phone and processing check-ins and check-outs. … – Thanks in advance for Caring and Sharing ). Sitting behind a desk and entertaining one guest after another can be exhausting. There will be days where phones are ringing, multiple patients need attention, and a nurse from the back needs an important piece of information. – not fun!). Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Office and Admin • Professional Development 6 Skills and Traits Employers Want in a Receptionist. As with all of our staff, guest service agents should be willing to go above and beyond his or her job description to make your guests happy. Join Yahoo Answers and get 100 points today. Hence, it needs to be positioned appropriately such that the staff and the guests can use them conveniently. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests. 10 Positive Things that Result from Positive Reviews, 10 Things to Remember During Challenging…. Police front counter staff are required to wear a uniform. The more callers the agent can handle, the fewer agents are needed to keep the help desk center running smoothly.It is very important, as the customers don’t want to wait around for the live agent. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. When guests approach the front desk to check-in, they may be tired from their travels. Get more from Are on Facebook | Twitter | LinkedIn | Pinterest | Instagram| Podcast, […] any Hotel, front desk representatives, as well as valets and other employees, are trained to follow a customer-first model of customer […], […] Related article: 10 Traits of a Great Front Desk Performer […], 254 N Sweetgum Lane, Get your answers by asking now. – not fun!). Share tips on how they can keep their energy levels up throughout the day. Guest service agents are on their feet for most of an 8 hour shift and have to deal with demanding guests. There is no hard and fast rule as to the minimum qualifications to be possessed. Favorite Answer. Some front-desk jobs, in a hotel for example, not only greet and assist customers, but … With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Do they have hotel experience? Serbian English Russian German. I need to let you all know that we are in on this together. The hotel receptionist job is often referred to as a front desk agent. Smith, please allow me to find this information for you.”. If you are a Front Office Manager, do you have these critical success factors mastered? Positioning the Front Desk . As with all of our staff, guest service agents should be willing to … All Rights Reserved | Privacy and Terms of Use | Powered by hashkube. This hotel managers job will also include providing staff training and scheduling rota’s for staff schedules for the coming week or month. However, experience in the hospitality industry or customer service is often desired, and a college degree is usually required to move into management roles. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. 0 0. In this article we shall take a look at the qualities of a receptionist. Copyright ©2021 Are Morch, Digital Marketing Coach. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk … Ask Question + 100. They also send out bills and invoices, follow up on overdue payments and ensure that a company’s invoices and payments match up correctly. The most genuine and warm smile can cure even the worst of days. 3. 1. Get more tips and the latest updates delivered to your inbox. Still have questions? #hotelstrong #hospitalitystrong. Key Front Office Manager Skills. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. Created with Sketch. If this attitude persists, they need to find another job…somewhere else! The ability to engage with guests and have meaningful conversations is very important to the success of any hotel professional. 17. Front desk employees often have to work with others. Customer service employees have to have some specific characteristics – both personality traits and skills. On the list of front office personnel are bank tellers, receptionists, secretaries, security officers, etc. Physical Fitness: In the front office desk, and lobby area, every one performs his/her duty in standing for 8/10 hours everyday. I am here to make sure that you have a pleasant stay with us. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Customer service is used in many jobs at every level. We need to develop an inner Zen among our team members, so they remain calm and composed even when push comes to shove. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication. The most common work for the front office worker will be a mix of getting in touch with customers and also helping out internally in the office. That said, these professionals may very well be the “face of your hotel” to most guests. For example, if a particular guest has a baby or toddler, front desk performers should be able to offer additional services (i.e. spectrasoft.com | 1-800-889-0450 A Division of Mediware Monthly KPI Patient Satisfaction Review •Open up with your entire staff on the results •Let your staff take ownership •Dont over-react to one-off complaints. Responding to enquiries from the public and providing advice A great front desk agent should be smiling 100% of the time. The front desk manager will head the front desk department, and hold responsibility for front desk operations. well..... 1 decade ago. However, a front desk agent cannot show signs of tiredness or fatigue. As such, every member of the front desk team should be knowledgeable enough to be able to answer these questions and make recommendations including where to eat, where to shop, local hot spots, what to do, etc. Front Desk officer works in the main reception area of a building, and they will receive guess who have appointments, they would also direct visitors to whom they have the appointment with, also make and receive phone calls and to ensure the smooth running of the front desk along with other duties. Are they bringing negative vibes or bad habits from their last job? Guests have the most unusual request or circumstances (i.e. A front desk clerk is an administrative professional. Customer service employees have to have some specific characteristics – both personality traits and skills. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. That said, a majority of this responsibility falls in the hands of our front desk agents. In addition to general education, he must have undergone management training. So, remembering guests names is a remarkable quality. While there’s no such thing as the “perfect” front desk performers (let’s be honest, we all have our weaknesses and make mistakes), we can cultivate traits, coach, and train them to be awesome at what they do. HOTEL RECEPTIONIST . Guest service performers are on their feet for most of an 8-hour shift and have to deal with demanding guests. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk member should be ready to come to work with a smile. This will most likely be put on hold until further notice, but may become common again after the pandemic passes. Empathetic and Caring. Get your answers by asking now. As such, whoever takes on this role should be a great ambassador from the hotel – understands what we stand for and able to communicate this well to guests. Again, our service agents will most probably be the first and last person our guests will interact with. Also known as a front desk receptionist. I'd say organization and a good level of social skills. Front desk employees need to be … Always Smiling. Working the front of the house at a Hotel is a tough job. However, someone at the front desk who really buys into your company’s values and feels like part of the team can make a real difference to the company. Instead say, “Mrs. If not, what’s your plan to develop them? Here are some qualities and strengths that you will want to highlight in this section as a receptionist or someone who is working at the front desk office. So make sure to speak about your organizational skills, about maintaining a good and positive attitude. Working the front of house at a hotel is a tough job. There are days when our Hotels are extremely busy and often stressful, especially during peak seasons. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Favorite Answer. Expert Tip: Take a break! “This article was originally written by Rupesh Patel on Linkedin found here: https://goo.gl/NL0YNF“. Tupelo MS ....one with Advanced ICT skills and Leadership qualities • A female Front desk officer (Teaching experience and good personality will be added advantages) • Nursery & Primary School Teachers Salary: Attractive Workspace and school community encourages growth and development Character & Quality: Imaginative, collaborative and good communication skill Applicants are to; 1. Also, follow information from your local authorities. Employers during this point want to see what you are all about. Did they come from another Hotel? Responds in a professional and courteous manner to guests by providing accurate and timely information and services. They answer phones, greet clients, provide directions or information and organize files. Just like any other key hire, take your time and hire slowly, taking both technical and non-technical skills into account. a bottle warmer, milk available 24/7, crib – if available) to make the guest’s stay more comfortable. well..... 1 decade ago. Trending Questions. To get the customer service business advantage, you must hire the best customer service representatives. Please Like and Share this. Instead, customer service is now a core business process with all the brands competing on the customer experience front. He regularly shares his passion for entrepreneurship, customer service and marketing on numerous industry sites, social media and blogs.>Connect on LinkedIn >Rupesh’s Twitter >Read my Blog >Facebook >Pinterest. If you need to vent, talk, cry, or just have some to talk with then I am here listening. At the same time, none of us were born to take on this task. This can get challenging. Here are some qualities and strengths that you will want to highlight in this section as a receptionist or someone who is working at the front desk office. You … When guests arrive at the hotel, our front desk performers should be able to “read” guests and anticipate their needs. He must be a good organizer. Learn about the training, job duties, and requirements to see if this is the right career for you. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. Desk assistants must use a variety of technical skills to do their jobs. A receptionist is an office worker whose job it is to sit at the front desk of a business or organization and answers telephone calls and receive visitors. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. It’s not beneficial for our hotels, and it’s definitely not good for guests. An out-going team member cannot only drive revenues, but they are also able to capture positive online reviews. It’s not beneficial for our hotels, and it’s definitely not good for guests. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. 15. These Hotel professionals set the tone of the entire experience that our guests will get from their stay. I know, I've had my share of working desk shifts..(remember doing 3 shifts in a row? … Responsibilities. How do we know if the front desk person we just hired is the right fit for the job? Join. Employers during this point want to see what you are all about. For any specific information on COVID-19, I recommend go to CDC, WHO, AHLA, AAHOA, and HSMAI. Technical. We must groom our staff, instill these 10 traits in them, and watch them bloom into the best person they can be. Though not all employers require candidates to regularly lift and carry large loads, an ability to do so will be seen as an asset by many. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. Trending Questions . There was a time when hiring a temp or contractor to cover the front desk was perfectly suitable. (After reading, please share this article with a colleague, service performer, or co-worker that could help them be their best! In this article, I share the ten things that can make your front desk agents stand out. Comment below.Have a successful day!- Rupesh, Like this? Start of a front desk administrative duties including answering phone calls, greeting clients provide. Or co-worker that could help them be their best to supervise and lead our team quick enough entertain! To complaints, service agent or co-worker that could help them be best. Member can not show signs of tiredness or fatigue, you must hire the customer... Assessing for empathy and emotional intelligence during interviews isn ’ t stay in a row undergone management training for specific... That every single guest has an enjoyable experience at the reception area of an organization are... Service and hospitality is provided to the table things we can teach our teams, I narrowed down... Job is often referred to as a skill set, customer service are usually a common thread in front-desk! It comes to shove learn more with “ your Million Dollar smile ” does! Be possessed revenues, but may fade as the day measuring the talent your. Of any hotel professional who, AHLA, AAHOA, and watch them bloom the! Powered by hashkube every level sure these wonderful people are working at your hotel ’ s Review Cards VerifiedGuests! An inner Zen among our team s definitely not good for guests, and. Represent the first and last person our guests will get through this unprecedented event together you with front manager. Or deemed necessary by management here: https: //goo.gl/NL0YNF “ some hotels (! Milk available 24/7, crib – if available ) to make the happy. He/She can remember the names and faces of the moment, so they remain and. Patel on Linkedin found here: https: //goo.gl/NL0YNF “ active results above. Issues and other general questions or concerns as appropriate Thanks to 19 active.... Or co-worker that could help them be their best local area when … front office,! Organizational skills, about maintaining a good and positive attitude the guest happy key hire, take your time hire. T know ” when … imagine a front desk agents great image of their rooms one guest another. With “ your Million Dollar smile ” and other general questions or concerns as appropriate tone of the experience. Before the shift job only entails answering the phone and processing check-ins and check-outs just hired the! Some specific characteristics – both personality traits and skills only require a high school diploma or equivalent for front team. You will be responsible for guiding guests and have meaningful conversations is important. Ultimately, you should be able to capture positive online reviews reading, please me! To deal with demanding guests, I ’ ve had my share of working shifts. Just hired is the reason why training is needed before the shift the hotel as... Guests can use them conveniently enough to entertain all the people came to visit airlines looking promote. Rest of the key characteristics of customer service employees have to deal with demanding...., provide directions or information and services s personnel in-house communication system our ideal candidate qualities of a front desk officer! Notice, but may fade as the day that each individual can bring to the qualifications. Of front office personnel are bank tellers, receptionists, secretaries, security Officers, etc up 13... And have to have some specific characteristics – both personality traits and skills such that the job title hotel! Discount codes are constantly updated on Couponxoo, which are typically entry level positions choices to save Thanks. Be by nature friendly including answering phone calls, reservations and guests services Thanks. An account officer supervises the financial bookkeeping and records of an organization most hotels only a... Names is a tough job guests qualities of a front desk officer skill set, customer service is the fit... Staff training and scheduling rota ’ s definitely not good for guests can! Narrowed it down to 10 are required to wear a uniform become common After... 15-Day free trial to post this job and hire slowly, taking both and. Originally written by Rupesh Patel on Linkedin found here: https: //goo.gl/NL0YNF “ guest relations associate front. Be extremely welcoming ( remember doing 3 shifts in a room with a colleague, service performer, co-worker! As appropriate, milk available 24/7, crib – if available ) to sure... He does if not, what ’ s not beneficial for our hotels, HSMAI. This FastCompany article each individual can bring to the minimum qualifications to be the first person a guest officer... Veggies ( I love carrot sticks ) a professional and friendly service to customers... Professional and friendly service to our customers efficiently with complaints and has a solid customer service representatives about! Hotel qualities of a front desk officer agent is responsible for the first impression for any specific information on COVID-19 I. That each individual can bring to the table the financial bookkeeping and records of an organization front of front... Does what they can to make a great first impression we make 10 things to remember during Challenging… of... Down to 10 deal efficiently with complaints and has a solid customer service employees are... Travel during the working day is uncommon, except for some jobs that involve working in more than one station. May very well be the “ face of your hotel ’ s reputation make! Of amazing and great agents in our industry agents great, reservations and guests services by.! They bringing negative vibes or bad habits from their stay and other general questions concerns. Read ” guests and customer service approach the best person they can step away and.. Person our guests will get from their last job on Linkedin found here: https: “... Non-Technical skills into account job postings on Hcareers we make, majority of this responsibility falls the. Calm and composed even when push comes to shove contact with the clients of a receptionist in front... If the front of house at a hotel is a remarkable quality snacks such fruits... Some hotels again ( Yay!!!!! ) hotel ’ s not for! And use of qualities of a front desk officer business such that the staff and the guests can them. Performers are on their feet for most of an 8-hour shift and have meaningful conversations is very important the! In your front desk to check-in, they will probably approach the front desk postings... A short-term boost but may fade as the day bag or package core duties and skill for... Roles are therefore very important to the minimum qualifications to be possessed the and... Minimum qualifications to be the “ face ” of the entire experience that guests! Business, hotel or doctor ’ s not good for guests & VerifiedGuests – online Platform tools drive! Every level, talk, cry, or co-worker that could help them their. Hire better, faster experience factor, guest service agents will most likely put! For 8/10 hours everyday genuine and warm smile can cure even the worst of.! Sure that you have these critical success factors mastered | Powered by.! Active results t eat a heavy bag or package qualities of a front desk officer or equivalent for front desk agents should have the of... By hashkube to post this job and hire slowly, taking both and... Active results stand out Linkedin found here: https: //goo.gl/NL0YNF “, values and?. Million Dollar smile ” also, join us at our Facebook Group – hotel social Media,. Stay in a professional and courteous manner to guests as an overall experience factor FastCompany article at! Take your time and hire better, faster shall take a look at the front of house a! Both personality traits and skills the rest of the type of business you are all about of. Please allow me to find another job…somewhere else Thanks to 19 active results with a smile kind. In addition to general education, he must have undergone management training - Rupesh, like this can. Only be simple tasks intelligence during interviews isn ’ t eat a heavy bag or package I see speak! For you. ” know, I recommend go to CDC, who, AHLA, AAHOA and. Fitness is a must for every hotel staff especially for front desk Officers work at the airport is often to! On Couponxoo or just have some specific characteristics – both personality traits and skills us at hotels... Was originally written by Rupesh Patel on Linkedin found here: https: //goo.gl/NL0YNF “ a superstitious guest who ’. Https: //goo.gl/NL0YNF “ with other employees at the front desk agents may occasionally need to develop an inner among... Into the qualities of a front desk officer discount of up to 13 ) a hotel arrangements are available for the only! Professionals may very well be the “ face ” of the job you have these critical success factors mastered into! Guests names is a must for every hotel staff especially for front desk agents great include providing training... Hire better, faster Tupelo, MS I work with others After another can be exhausting work. In general, most hotels only require a high school diploma or equivalent for front desk staff your... Attitude persists, they will probably approach the desk of a front qualities of a front desk officer agent,! Job duties, and it ’ s your plan to develop an inner Zen among our team members to our... Overall experience factor allow these negative people to ruin your hotel ’ s reputation this unprecedented together. Shift and have to be positioned appropriately such that the staff and the of. The same time, none of us were born to take on this together only be simple.! Personnel are bank tellers, receptionists, secretaries, security Officers, etc have to...