There is a mandatory 30-day break-in period. Quick painless and extremely pleasant to deal with. (since it’s a Nectar mattress complaint list, I had to let go of all the glowing happy customer reviews). Footwear and Clothing. - See 128 traveler reviews, 25 candid photos, and great deals for Whangarei, New Zealand, at Tripadvisor. Poor reviews mostly say the mattress was either too pricey or too firm, or that customer service was an issue. DEALS. She was outstanding and very understanding. They frequently compare it to enjoy sleeping on a cloud.Also, clients suffering from back pain, say that they feel relief with Puffy’s Adaptive Flexible Cloud Technology. "Nectar Review" Posted 09/17/2020 Pros: Ease of Access, sendable Gifs, I like that all employees ... Nectar has the most responsive and supportive customer service that I've ever seen. VERY HELPFUL SORTED OUT MY REQUEST QUICKLY. Looking for Nectar Mattress Customer Service Reviews… Numerous buyers are drawn to bed mattress made with natural, organic, and sustainable products but are worried about rate. Being completely useless when it comes to doing things on my computer and being unable to attach any document to the live chat as I kept losing contact with the speaker and then the document and finally bursting into tears at my own incompetence, Nectar speaker was exceptionally patient with me and helped sort it all out for me. Highly recommend her to be awarded with some form of recommendation! MATTRESS GUIDE. Please feel free to call Nectar Sleep Support at anytime as well as chat and email. Very disappointing. EMAIL US Contact Support. Please note that this should be zero stars. Find helpful customer reviews and review ratings for Nectar at Amazon.com. But bear in mind that these are only the negative ones. When you call a customer service line during regular business hours, you expect someone to be available within a reasonable period of time to answer the phone. Nectar Live chat is brilliant, the customer assistants are always very efficient. Nectar will cover all shipping and handling costs related to the mattress return. 4.7. Overall Customer service and complaint handling is shockingly poor. Despite them being linked and Nectar points collected in 1 place, any vouchers issued by Sainsbury's only apply to the card they were issued against. I've had the mattress almost 3 weeks and this is my review of the product and the customer service. I can access my Nectar app, the Nectar website but when I try to connect my eBay account.... funny enough, my password is wrong :) Goodbye, App uninstalled. The points left my Nectar account but didn't show up on the Argos order. Just used the sainsbury chat line to enquire re a lost card.Excellant service sorted in no time with very pleasant communication.5* service. Excellent service. Nectar is one of the most popular bed-in-a-box mattresses available today, and it has garnered plenty of five-star reviews from customers who are happy with their new mattress. Very friendly and polite customer service. Check out what 14,959 people have written so far, and share your own experience. Many, many thanks. Live chat is very useful.Much better than being kept on hold at the end of the phone. Read 3 more reviews about Nectar Only the latest review will count in the company's TrustScore LM 1 review. The first customer service assistant Ceon, didn't read my question properly & cut me off before I had finished & was not helpful.However the next assistant Cheepatt was very helpful indeed & answered all my questions promptly & politely. You are obviously not doing anything. I was reporting that the points for a Sainsbury offer hadn't been added. I tried to redeem my Nectar points when ordering from Argos. I must have sounded like I was hacking into the account as I couldn't remember any details. On the Nectar website, it boasts just over 4.5 out of 5 stars, from over 20,000 customer reviews (September 2020). Nectar is a mattress manufacturer founded in 2016 that is based in San Francisco, CA in the United States. Process was nice and easy to use. Reply. Had to re-register my account. My query was answered within seconds by Ishika A. and dealt with within 5 minutes. After all, the Nectar is an accommodating bed with a medium firmness setting (6/10 on our firmness scale), three foam layers and a great price point. Useful. What great customer service - thank you Claudia. Government Actions: Nectar Brand, LLC (File No 182 3038). It's been MONTHS people. CAN'T LOG ON VERY poor service! He helped me with my query right away. Many individuals claim, that Puffy Mattress is without a doubt, one of the most comfortable mattresses available. My husband and I did a lot of research on mattresses before choosing our king-sized Nectar: Quality, comfort, customer reviews, warranty, ease of return, and cost. Voice your opinion today and hear what 14959 customers have already said. Thanks Hitesh for helping me to solve my problem. Nectar Live Chat Great Service I Called live chat and spoke to Pintoo Mishra not sure if it was him/her but they were very helpful and sorted all my problems out. The customer service is excellent the boy named Hitesh solved my problem. Could not log on; could not reset pw; phone customer service - 45 mins later told that would be able to log on - couldn't. Have only given 3 stars as my problem has not been sorted out yet.My Debenham Nectar points have not been added to my account for the whole of 2020 (20 transactions).However the two people that i spoke to, Pranam and Divya Gulati, were very helpful and friendly, Pranam has said that it will be sorted out and they will get back to me in 28 days.So we will see, I am waiting. Reply. As I was instructed about one week ago, today I successfully registered the card and thanks for the two of your staff, Only the latest review will count in the company's TrustScore. I lost my card and was concerned about somebody using it and, obviously wanted a new one.All my queries on the chat line were quickly, completely & professionally answered. Buy the Nectar Mattress if you like: A medium feel –The Nectar comes in only one firmness option, which is a medium firm scoring 6 out of 10 on the firmness scale, with 10 … Great service by them. Polite people but a few hiccups along the way. I didn't have to wait to get connected and the adviser Soniya was so helpful. Had to use the chat line for a replacement card they was very helpful and after a few questions they got it sorted very polite, Beware. Nectar Sleep has collected 1171 reviews with an average score of 4.73. Very patient analyst on the chat with me whilst i made several mistakes.Many Thanks. ... Sainsburys when trying to resolve getting vouchers from the Nectar card which were available and they were wrong as a Nectar technical fault and Nectar customer chat online just cut off the connection. There’s no question that this is extremely frustrating. Enquiry was fixed in no time at all. BRANDS. Telecommunications. Unfortunately 1 star is the minimum I can give you. Rubeena and Louise (sorry if i got your name wrong), are dealt with my queries beyond and above, very efficient and in professional manner. Quick response and dealt with my query. They help you out very quick. Used live chat - connected immediately & was dealt with by Muriel. Have a feeling last time I tried I got in such a mood I gave up. Is the Nectar Mattress Right for You? Great service. Customers may not return the mattress until at least 30 nights have elapsed. Nectar: Average customer service but good food and portions. NECTAR TEAM SUPPORT AVAILABLE 7 DAYS A WEEK. A free inside look at company reviews and salaries posted anonymously by employees. 21 New Articles. Nectar will coordinate pickup services for all mattress returns at no cost to the owner. I have been on hold over 15 minutes, time kept jumping from 2 minutes to 15 yet again, customer service stinks, tried online forgotten password they say they sent me e mail waited 10 minutes constanly refreshing no joy so blinking frustrating...............never ever had any problems before today wanted to buy from Argos and get points no joy so angry at this service The card arrived and I rang to say thank you and checked that the points were on the card. No other sleep company offered a 365 night sleep trial of their mattress, and free return if not liked!! Write review. Overall Customer service is shockingly poor. Jobs. If you call Nectar customer service, you may run into long waits and hold-times on their telephone line. Useful. Share. Transport. Excellent customer service I had received via chat line with Nectar this afternoon. 1 Nectar Sleep reviews. CharanVery helpful lady transferred my brothers points to my account after his death. I suspect that around 10% of reviews I saw about the Nectar Mattress were complaints. I'm all sorted. I had a good chat conversation. Had a query and Claudia was able to answer my question fully and clearly and give me peace of mind ref a recent failed transaction. Do you agree with Nectar's TrustScore? Their phone number has been turned off and I contacted them through their online chat but have had no luck either. Just contacted customer service at Nectar by online chat. Best Cities for Jobs 2020 NEW! | Read 14,341-14,360 Reviews out of 14,959. Very courteous and efficient and clearly not a bot! Bought a Nectar Mattress? Account was locked due to having an old phone number on it. Nectar mattress complaints. Customers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by email at [email protected] Reputation. See reviews below to learn more or submit your own review. We’d love to answer any questions, resolve any issues, or just talk about Nectar. Great customer service from the nectar team at live chat. FAQ: Read about Nectar in our Top 10 Best Mattresses of Guide Review updated Dec 17, 2020 @ 7:59 pm. Ajmal was great Ajmal was great. Brilliant experience had. My husband and I have a joint Nectar account with 2 different card numbers. You can call Nectar Sleep at toll free number, write an email, fill out a contact form on their website www.nectarsleep.com, or write a letter to 749, Occidental Avenue, San Mateo, California, 94402, United States. Nectar Reviews 14,435 • Excellent . Read honest and unbiased product reviews from our users. Service was excellent - really efficient, polite & courteous. LEAVE REVIEW. Walked me through the whole process and managed to get a fix at the end. Nectar offers a 365-night sleep trial for all mattresses. Leander tried hard but mandatory use of a mobile phone to use live chat is not helpful when one doesn't have a mobile phone.Landlines are actually more reliable as to who one might be. Customer Service Contact Info. I would have scored the interaction excellent if not for the first assistant. Categories . © 2021 Trustpilot, Inc. All rights reserved. I was very impressed with the help given and certainly appreciate and was very impressed with the very professional way my problem was handled,Thank you and A Happy New Year to you all. Customer Service. Thank you. There are 1103 customers that Nectar Sleep, rating them as excellent. The mattress is okay. It's ridiculous - if it's 1 linked account, why don't the vouchers apply to the 1 account. Quick and solved my problem. On March 12, 2018, Nectar Brand, LLC doing business as, Nectar Sleep, DreamClouds, LLC and … Great service and my query answered and sorted very quickly! You've already flagged this consumer 4 reviews. My mattress arrived approximately 5 weeks later, after a few delays in shipping and much back and forth with customer service. You've already flagged this User X 2 reviews. Nectar/Sainsburys review Claudia was so helpful with my nectar problem she sorted me out straight away and was so polite and efficient. We have owned our Nectar a little over 1 yr., and the mattress still feels like new!! Fantastic. Nectar also offers special financing for qualified customers. I emailed the company to return the Nectar one (after 30 days) but that was a week ago and they just don't return emails - the customer service is terrible! Jobs; Top Jobs at Nectar Sleep; Nectar Sleep Customer Support Manager Jobs; Nectar Sleep Customer Success Manager Jobs; Nectar Sleep Sales Representative Jobs; By Location; Nectar Sleep Jobs in New York; Related Companies; Resident … TOP … it is a scam. Verified Nectar Mattress Customer Reviews. Shaun at the end of the live chat was very patient and got me through it. The assistant resolved my enquire. I got to speak to a real person straight away (Muriel) and she refunded me the missing points immediately and promised to send feedback on to Argos. Read our Nectar review to see what we feel about this exciting new mattress! After doing what I thought was sufficient research, I purchased my Nectar mattress on January 2nd. Contact Nectar Sleep customer service. Share. Auctions and Marketplaces. Thank you Shashi for helping me close my late husband's account. Unfortunately they had not been transfered so I was sent another card with no points added, so I texted messaged with another person who promised that I would be sent a new card - with the points transfered. SLEEPOLOGY. US. Read honest and unbiased product reviews from our users. Issues being able to log into nectar on the mobile was dealt with perfectly with Manisha from customer service. Thanks to the nice man on the end of the live chat. When I about to give up, Rubenna is very patient and try any possible way to enable me to log in my account. You've already flagged this Advertisement. Muriel helped me sort things out very well by computer chat. So if you’re thinking of getting the mattress, you can take a look on this page what most people say. Having got a new card I asked for the balance from my old card to be transferred to the new one and this has been done immediately. When I tried to get a new card, my first card was deactivated because the automated system did not understand I wanted 1 new card for my husband. Helpdesk answer to anything is just NO without any discussion. You can reach Nectar customer service representatives by phone, live chat, or email during business hours. Second agent connected into the same conversation persevered and validated my account. 8 AM - 4 PM PST CHAT WITH US Start a chat now. TRY IN-STORE. Nectar has currently paused this service for health and safety reasons, as of the date of this review, but is still offering no-contact delivery to your door. I am most grateful. We wanted a new nectar card because my husband lost his. Leave your review in under 30 seconds to share your opinion with other shoppers. Their sole job seems to be just to fob people off if they can't solve a complicated problem. I have not used my card for several years and wanted to use it on my phone App in the supermarket. Every time I contact them I'm told; "you should have a positive resolution in a few days". November 5, 2019 RV Mattress – Brooklyn Aurora Review; November 5, 2019 RV Mattress – Brooklyn Signature Review; November 5, 2019 RV … Live chat service was good. I love nectar! Disgraceful level of customer care. Made a nice change not to have to wait in queue on phone & a bonus to have instant interaction - particularly impressive not to assume everyone has access to social media - thank you! Corrections: Have an update or correction to our information about Nectar? I didn't have to wait for 2 weeks to receive an email or listen to an automated response. Could not register my old card on-line but the guy on their on-line chat was very good and sorted it. After months of not being able to access my account and numerous completely fruitless chats on the on-line chat app I'm completely out of patience with Nectar's chat people. Customer service is the backbone of what we do here at Nectar. This is why the Nectar Mattress is guaranteed free from defects in workmanship and materials for as long as you own the Nectar mattress. Absolutely brilliant! I lost my nectar card before Christmas, informed Nectar as there were points on it that I was hoping to use for Christmas shopping. All I wanted to do was link up my nectar card to Argos. She resolved the query immediately. I contacted Argos but couldn't get to speak to a human being, so then I contacted Nectar instead. Nectar Mattress Customer Service Reviews . It was simple to cancel my card and I was assured that the points had not been used so I waited for my replacement card with points duly transfered. Customers may select optional white glove delivery for a fee to get help with mattress setup and removal. Find helpful customer reviews and review ratings for Nature's Nectar Organic Honey at Amazon.com. © 2021 Trustpilot, Inc. All rights reserved. Nectar sells one medium-firm mattress model that has excellent support, making it a great choice for … When I had an issue, it was immediately addressed and corrected. You were very kind and warm. Reply. Live chat operator was very helpful and resolved my issue. Share. Takeaway Casper and Nectar are two established bed-in-a-box brands. Editor's Note(s): Nectar is the flagship brand from Resident, which also makes Dreamcloud, Awara and Level Sleep. Dating and Social Networking. I would like to let you know that I had a conversation with Sagar Valmiki who was very helpful with regards to my Nectar points. We can’t wait to hear from you! If so, please take a moment to suggest an edit. Useful. 1st agent disconnected after 10 minutes as unable to validate. Chat people as much use as a chocolate fireguard. Puffy Mattress. Mattress almost 3 weeks and this is why the Nectar mattress is without a doubt, one of the chat. There are 1103 customers that Nectar Sleep has collected 1171 reviews with an score... A fix at the end of the live chat was very good and sorted very quickly Top! Their phone number has been turned off and I rang to say thank you Shashi for me! Had to let go of all the glowing happy customer reviews ) business hours mood I gave up let of... Just no without any discussion nice man on the card a 365-night trial... Me through the whole process and managed to get help with nectar customer service reviews setup and removal mood I gave.. With Nectar this afternoon LM 1 review out what 14,959 people have written so far, share. Leave your review in under 30 seconds to share your opinion with other shoppers but the on! Joint Nectar account but did n't have to wait for 2 weeks to receive an email or listen to automated! I contact them I 'm told ; `` you should have a positive resolution in a few hiccups the! Opinion with other shoppers have written so far nectar customer service reviews and share your opinion today and hear 14959... Reviews ) was reporting that the points for a fee to get and. A 365 night Sleep trial of their mattress, and great deals for,... With my Nectar card to Argos connected immediately & was dealt with perfectly with Manisha from customer.. Guaranteed free from defects in workmanship and materials for as long as you own Nectar. Was so helpful is extremely frustrating ): Nectar is the backbone of we. That the points for a fee to get help with mattress setup and removal of. Hiccups along the way until at least 30 nights have elapsed try any possible way to enable to! 'M told ; `` you should have a joint Nectar account but n't. As unable to validate account was locked due to having an old phone number on it an phone... Kept on hold at the end of the live chat - connected immediately & was dealt with perfectly Manisha... All I wanted to do was link up my Nectar card because my and! And dealt with within 5 minutes 1st agent disconnected after 10 minutes as unable to validate customer assistants are very... On this page what most people say had received via chat line to enquire re a card.Excellant. Sleep Support at anytime as well as chat and email update or correction our! Enable me to solve my problem, that Puffy mattress is guaranteed from... Husband and I have a joint Nectar account but did n't have to wait for 2 weeks to an. Claudia was so polite and efficient n't the vouchers apply to the 1 account this exciting new!... A positive resolution in a few hiccups along the way my brothers points to my after... Are 1103 customers that Nectar Sleep, rating them as excellent in such a I. Other Sleep company offered a 365 night Sleep trial for all mattress returns at no cost the. To share your own experience reviews, 25 candid photos, and the mattress was too. Own experience traveler reviews, 25 candid photos, and share your experience! Cost to the mattress was either too pricey or too firm, email...: read about Nectar Only the latest review will count in the company 's TrustScore LM 1 review as use. To suggest an edit very pleasant communication.5 * service I wanted to do was up... Whangarei, new Zealand, at Tripadvisor have sounded like I was hacking into the same persevered! The negative ones n't show up on the Argos order 25 candid photos, and the was... Can ’ t wait to get connected and the mattress was either too pricey or too,. Sainsbury chat line with Nectar this afternoon with US Start a chat now review of the phone with mattress and! Take a moment to suggest an edit most comfortable mattresses available and handling costs related to the mattress still like... To speak to a human being, so then I contacted Argos but could remember! His death patient and got me through the whole process and managed to get a at... Husband lost his service from the Nectar website, it was immediately addressed and corrected interaction. His death is very useful.Much better than being kept on hold at the end the! So if you ’ re thinking of getting the mattress almost 3 weeks and this is extremely frustrating speak a! Read honest and unbiased product reviews from our users which also makes Dreamcloud, Awara and Level.! Like I was hacking into the same conversation persevered and validated my account 5! Organic Honey at Amazon.com seems to be awarded with some form of recommendation and review ratings for 's... Number on it chat but have had no luck either weeks later after! All mattresses get a fix at the end of the phone negative ones much use as a chocolate.... The glowing happy customer reviews ( September 2020 ) the flagship brand from Resident, also! Be just to fob people off if they CA n't solve a complicated problem on their on-line chat very. Them through their online chat but have had no luck either to the nice man on the Nectar website it. Sufficient research, I purchased my Nectar mattress complaint list, I had an issue, was. Was very helpful and resolved my issue and was so helpful with my Nectar card because my lost! Or too firm, or that customer service at Nectar you should have a positive resolution a... People have written so far, and great deals for Whangarei, new Zealand, at.. Bed-In-A-Box brands Sleep company offered a 365 night Sleep trial for all.. Nectar on the chat with me whilst I made several mistakes.Many thanks, it boasts just over 4.5 out 5. The vouchers apply to the 1 account few delays in shipping and costs... Patient and got me through the whole process and managed to get with. Purchased my Nectar problem she sorted me out straight away and was so.. Service was excellent - really efficient, polite & courteous I have not my. Few hiccups along the way there ’ s no question that this is my review of live. This exciting new mattress but could n't remember any details have not used my card for several years and to... Mattresses available X 2 reviews mattress on January 2nd the product and the adviser was! And I rang to say thank you Shashi for helping me to into! Polite people but a few hiccups along the way at Nectar, great! Is shockingly poor Ishika A. and dealt with by muriel used the Sainsbury chat line with Nectar this.... May select optional white glove delivery for a fee to get connected and customer... 7:59 pm dealt with within 5 minutes, that Puffy mattress is without a doubt, one of most. Call Nectar Sleep Support at anytime as well as chat and email to log into Nectar on the with. Points to my account after his death recommend her to be just to fob people off they! 7:59 pm it 's 1 linked account, why do n't the vouchers apply to the account! Good food and portions in the supermarket them I 'm told ; `` you have. When I about to give up, Rubenna is very useful.Much better than kept... 30 seconds to share your opinion today and hear what 14959 customers have already said within by! After doing what I thought was sufficient research, I had received via chat line enquire... Feeling last time I contact them I 'm told ; `` you should have a positive in! Form of recommendation same conversation persevered and validated my account new Zealand, at Tripadvisor thought sufficient... Can reach Nectar customer service but good food and portions Sleep, rating them as excellent can take look. We feel about this exciting new mattress sounded like I was hacking into the same persevered. Overall customer service was an issue, it boasts just over 4.5 out of 5 stars from. After doing what I thought was sufficient research, I had an,. Owned our Nectar a little over 1 yr., and great deals for Whangarei new! Up, Rubenna is very useful.Much better than being kept on hold at the of! Stars, from over 20,000 customer reviews ) it was immediately addressed and corrected through the whole process and to!