)Tj
6.175 0 0 6.175 401.1344 531.135 Tm
(11)Tj
ET
0 0 0 0.8 K
0 J 0 j 25 w 10 M []0 d
108 482.5 m
289.23 482.5 l
S
/GS3 gs
BT
/F10 1 Tf
18 0 0 18 113 477 Tm
0 0 0 0 k
0.0416 Tc
(Historical Developments)Tj
ET
/GS2 gs
BT
/F3 1 Tf
9.5 0 0 9.5 186 453 Tm
0 0 0 1 k
-0.0035 Tc
-0.0383 Tw
(The history of the hotel industry is filled with concepts that shaped the products and serv-)Tj
T*
-0.0002 Tc
0 Tw
(ices offered. In hospitality industry especially hotel, front office department play an important role or can called as the nerve center of the hotel. ... 1. Employees must also have good communication skills and good interpersonal)Tj
T*
-0.0001 Tc
0.0056 Tw
(skills. Services include separate sleeping and living)Tj
T*
0.0525 Tw
(areas or working areas, kitchenette facilities, wet bars, and other amenities at the mid-)Tj
T*
-0.0228 Tw
(price level. This emphasis on analyzing the delivery of services and prod-)Tj
T*
0.0957 Tw
(ucts, with decision making at the front lines, in the 1990s and continues today under)Tj
T*
-0.0375 Tw
(terms such as )Tj
/F4 1 Tf
5.9409 0 TD
-0.0374 Tw
(quality assurance)Tj
/F3 1 Tf
7.6473 0 TD
0 Tw
(and )Tj
/F4 1 Tf
1.8522 0 TD
-0.0374 Tw
(service quality)Tj
/F3 1 Tf
6.1279 0 TD
-0.0375 Tw
(. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property. )-195(Cathy Planchard, �Limited Service Pioneer Hampton Inns Now Has 800 Proper-)]TJ
1.5789 -1.3158 TD
-0.0078 Tc
-0.0396 Tw
(ties,� http://www.hotel-online.com/News/PressReleases1998_4th/Oct98_Hampton)Tj
T*
-0.0002 Tc
0 Tw
(Promus.html. Motels are usually in suburban highway and airport locations. (Source: travelvisabookings.com) A request for accommodation by the guest in a hotel for any particular period is called reservation. Do these attractions provide)Tj
0 -1.3158 TD
-0.0001 Tc
0 Tw
(education, culture, or personal development? This introduction will prepare new hires for the training program that will follow. )Tj
ET
Q
/Cs8 cs 0 scn
/GS2 gs
41 737 185.629 13.06 re
f
BT
/TT2 1 Tf
8 0 0 8 45 741 Tm
1 scn
0 Tc
0 Tw
(01_4612.qxp 1/11/06 3:27 PM Page 7)Tj
ET
1 G
0 J 0 j 0.5 w 10 M []0 d
1 i
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
/Cs8 CS 1 SCN
0.25 w
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
1 G
0.5 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
/Cs8 CS 1 SCN
0.25 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
endstream
endobj
34 0 obj
<< /ProcSet
[ /PDF /Text
] /Font
<< /F1 3 0 R /F3 5 0 R /F4 6 0 R /TT2 12 0 R /F10 21 0 R
>> /ExtGState
<< /GS2 13 0 R /GS3 14 0 R
>> /ColorSpace
<< /Cs8 15 0 R
>>
>>
endobj
35 0 obj
<< /BleedBox
[ 24 24 600 726
] /TrimBox
[ 42 42 582 708
] /MediaBox
[ 42 42 582 708
] /Resources 37 0 R /Parent 16 0 R /Contents 36 0 R /Type /Page
>>
endobj
36 0 obj
<< /Length 6895
>>
stream )Tj
/F11 1 Tf
59 0 0 59 84 301.4752 Tm
0 Tc
0 Tw
(? 8\) \(July)Tj
-27.679 -1.3158 TD
-0.0001 Tc
0 Tw
(1987\):82. In 1988,)]TJ
T*
-0.0004 Tc
-0.0414 Tw
(the hotel underwent a $150 million restoration. The size of)Tj
T*
-0.0203 Tw
[(the operation can range from 50 to more than 100 units. The functional areas having a ital role i the su ess of a hotel’s operatio are composed of the following: (Rodolfa, 2012): Front Office Reservations Housekeeping Night Audit Loss Prevention/Security Department As the stru ture is depe de t o the hotel’s size, type, a d le el of ser i e offered, the size a d s ope of these areas may not be similar in all hotels. Search engines will produce multiple listings of hospitality)Tj
T*
-0.0001 Tc
0.024 Tw
(recruiters with key words such as �hotel manager,� �front office manager,� and �hotel)Tj
T*
0.0379 Tw
(careers.� Also, professional hospitality organizations usually offer a job-posting service)Tj
T*
-0.0002 Tc
0.0001 Tw
(on their websites. )Tj
ET
0 0 0 1 K
0.25 w
78 421.625 m
175.828 421.625 l
S
0 0 0 0.6 K
1.5 w
78 404.75 m
175.828 404.75 l
S
BT
/F1 1 Tf
12 0 0 12 78 409.5 Tm
0.0153 Tc
(Chain Affiliation)Tj
/F3 1 Tf
9.5 0 0 9.5 156 390.75 Tm
-0.0001 Tc
0.086 Tw
(When asked to name several )Tj
/F5 1 Tf
12.9832 0 TD
0 Tw
(chain)Tj
/F3 1 Tf
2.6974 0 TD
0.086 Tw
(operations \(a group of hotels that follow standard)Tj
-15.6806 -1.3158 TD
-0.0244 Tw
(operating procedures such as marketing, reservations, quality of service, food and bever-)Tj
T*
0.1056 Tw
(age operations, housekeeping, and accounting\), most people would probably mention)Tj
T*
0.1268 Tw
(Holiday Inn, Marriott, Sheraton, Days Inn, Hyatt, Hilton, or Econo Lodge. )Tj
T*
-0.0001 Tc
-0.037 Tw
(He then became general manager of The River Inn)Tj
T*
0.0516 Tw
(hotel in Washington, D.C., and then the regional)Tj
T*
0.0054 Tc
0.3175 Tw
(director of operations for the Potomac Hotel)Tj
23.3684 23.6842 TD
-0.0001 Tc
-0.0271 Tw
(Group. )Tj
ET
Q
/Cs8 cs 0 scn
/GS2 gs
41 737 190.43 13.06 re
f
BT
/TT2 1 Tf
8 0 0 8 45 741 Tm
1 scn
0 Tc
0 Tw
(01_4612.qxp 1/11/06 3:27 PM Page 13)Tj
ET
1 G
0 J 0 j 0.5 w 10 M []0 d
1 i
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
/Cs8 CS 1 SCN
0.25 w
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
1 G
0.5 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
/Cs8 CS 1 SCN
0.25 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
endstream
endobj
52 0 obj
<< /ProcSet
[ /PDF /Text
] /Font
<< /F1 3 0 R /F3 5 0 R /TT2 12 0 R /F10 21 0 R /F11 53 0 R
>> /ExtGState
<< /GS2 13 0 R /GS3 14 0 R
>> /ColorSpace
<< /Cs8 15 0 R
>>
>>
endobj
53 0 obj
<< /ToUnicode 154 0 R /Subtype /Type1 /FontDescriptor 141 0 R /BaseFont /FJPNKK+DfIndustrialsTwoPlain /Widths
[ 250 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 500 940
] /Encoding 153 0 R /Type /Font /FirstChar 32 /LastChar 63
>>
endobj
54 0 obj
<< /BleedBox
[ 24 24 600 726
] /TrimBox
[ 42 42 582 708
] /MediaBox
[ 42 42 582 708
] /Resources 56 0 R /Parent 46 0 R /Contents 55 0 R /Type /Page
>>
endobj
55 0 obj
<< /Length 7711
>>
stream )-189.4(PricewaterhouseCoopers, �PricewaterhouseCoopers Forecasts RevPar to Increase)]TJ
1.5789 -1.3158 TD
-0.0056 Tc
-0.0362 Tw
(by 6.3% in 2004, the Largest Increase in 20 Years,� September 3, 2004 as reported)Tj
T*
0.0019 Tc
0.1369 Tw
(in Hotel On-line.com, http://www.hotel-online.com/News/PR2004_3rd/Sept04_)Tj
T*
-0.0001 Tc
0 Tw
(RevPARForecast.html. With new growth opportunities, shareholders)]TJ
T*
-0.0001 Tc
0.0425 Tw
(should be rewarded with higher stock prices since companies with increased growth)Tj
T*
0 Tw
(rates typically trade in the market at higher earnings multiples. Occupancies will improve to 62.1 percent by)Tj
T*
-0.0196 Tc
-0.0389 Tw
(2006, as supply growth remains moderate at 1.5 percent in 2005 and 1.7 percent in 2006. Owners and general managers must)Tj
T*
0 Tw
(exhibit a great deal of flexibility in meeting the needs of the available markets. It covered the atrium concept, mar-)]TJ
T*
0.0721 Tw
(keting and operational emphasis, geographic relocation, the emergence of limited-service)Tj
T*
0.1375 Tw
(hotels, the major reorganization of 1987�1988, adoption of total quality management,)Tj
T*
0.0148 Tw
[(technological advances, the continued effects of 9/11, and wireless technology in the hotel)]TJ
T*
0.0015 Tw
(industry. Introduction to front office department 1 2. This franchise offers)Tj
T*
-0.0028 Tc
-0.039 Tw
(reservation service, a priority club for free upgrade)Tj
T*
-0.0034 Tc
-0.0384 Tw
(on rooms, )Tj
/F4 1 Tf
4.5572 0 TD
-0.0033 Tc
(USA Today)Tj
/F3 1 Tf
4.9885 0 TD
-0.0034 Tc
(, points on merchandise and)Tj
-9.5457 -1.3158 TD
-0.0001 Tc
0.0152 Tw
(free room-nights or air travel, high-speed Internet)Tj
T*
0.0295 Tw
(service, shuttle service, free continental breakfast,)Tj
T*
-0.0042 Tc
-0.0376 Tw
(and a manager�s reception on Mondays, Tuesdays,)Tj
T*
0.0054 Tc
0.348 Tw
[(and Wednesdays featuring cocktails and hors)]TJ
T*
-0.0001 Tc
0 Tw
(d�oeuvres. )Tj
1.2632 -1.3158 TD
-0.0357 Tw
(The Holiday Inn Express is a franchise of Inter-)Tj
-1.2632 -1.3158 TD
0.0027 Tc
0.1361 Tw
(Continental Hotels Group. A business is not always willing or able to increase its travel budget. He reports that one participant increased its use of web-based meeting)Tj
T*
0 Tw
(software by 50 percent in one particular year. This article also addresses the importance of)Tj
T*
-0.001 Tc
-0.0408 Tw
(using RevPAR to present a fuller financial picture based on factors that affect room sales,)Tj
T*
-0.0001 Tc
0 Tw
(such as economic conditions, weather patterns, and business travel, and ownership. 1 g
/GS3 gs
0 750 m
0 750 l
f
q
1 i
0 750 624 -750 re
0 750 m
W n
0 750.06 624 -750 re
W n
/GS2 gs
BT
/F6 1 Tf
9.5 0 0 9.5 203.1034 628.0001 Tm
0 0 0 1 k
-0.0002 Tc
0 Tw
(9. )Tj
1.2632 -1.3158 TD
0.0482 Tw
(Your survey of career possibilities should include a review of a potential employer�s)Tj
-1.2632 -1.3158 TD
0.0106 Tw
(economic performance on a balance sheet and other features of its profit-and-loss state-)Tj
ET
0 0 0 0 k
78 651 438 12 re
f
BT
/F10 1 Tf
9 0 0 9 78 656.3688 Tm
0 0 0 1 k
0 Tc
0 Tw
(30)Tj
7 0 0 7 93.095 656.3688 Tm
0.125 Tc
(CHAPTER 1)Tj
/F9 1 Tf
4 0 0 4 133.3623 657.3688 Tm
0 0 0 0.4 k
0 Tc
()Tj
/F10 1 Tf
7 0 0 7 142.1695 656.3688 Tm
0 0 0 1 k
0.125 Tc
(INTRODUCTION TO HOTEL MANAGEMENT)Tj
ET
Q
/Cs8 cs 0 scn
/GS2 gs
41 737 190.43 13.06 re
f
BT
/TT2 1 Tf
8 0 0 8 45 741 Tm
1 scn
0 Tc
0 Tw
(01_4612.qxp 1/11/06 3:27 PM Page 30)Tj
ET
1 G
0 J 0 j 0.5 w 10 M []0 d
1 i
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
/Cs8 CS 1 SCN
0.25 w
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
1 G
0.5 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
/Cs8 CS 1 SCN
0.25 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
endstream
endobj
95 0 obj
<< /ProcSet
[ /PDF /Text
] /Font
<< /F1 3 0 R /F3 5 0 R /F4 6 0 R /TT2 12 0 R /F9 11 0 R /F10 21 0 R
>> /ExtGState
<< /GS2 13 0 R /GS3 14 0 R
>> /ColorSpace
<< /Cs8 15 0 R
>>
>>
endobj
96 0 obj
<< /BleedBox
[ 24 24 600 726
] /TrimBox
[ 42 42 582 708
] /MediaBox
[ 42 42 582 708
] /Resources 98 0 R /Parent 100 0 R /Contents 97 0 R /Type /Page
>>
endobj
97 0 obj
<< /Length 6075
>>
stream )Tj
0 -1.3158 TD
-0.0001 Tc
0 Tw
(What is the difference between franchises and referral groups? )Tj
ET
0 0 0 0 k
78 651 438 12 re
f
BT
/F10 1 Tf
9 0 0 9 78 656.3688 Tm
0 0 0 1 k
0 Tc
(8)Tj
7 0 0 7 89.3421 656.3688 Tm
0.125 Tc
(CHAPTER 1)Tj
/F9 1 Tf
4 0 0 4 129.6094 657.3688 Tm
0 0 0 0.4 k
0 Tc
()Tj
/F10 1 Tf
7 0 0 7 138.4166 656.3688 Tm
0 0 0 1 k
0.125 Tc
(INTRODUCTION TO HOTEL MANAGEMENT)Tj
ET
Q
/Cs8 cs 0 scn
/GS2 gs
41 737 185.629 13.06 re
f
BT
/TT2 1 Tf
8 0 0 8 45 741 Tm
1 scn
0 Tc
0 Tw
(01_4612.qxp 1/11/06 3:27 PM Page 8)Tj
ET
1 G
0 J 0 j 0.5 w 10 M []0 d
1 i
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
/Cs8 CS 1 SCN
0.25 w
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
1 G
0.5 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
/Cs8 CS 1 SCN
0.25 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
endstream
endobj
37 0 obj
<< /ProcSet
[ /PDF /Text
] /Font
<< /F1 3 0 R /F3 5 0 R /F4 6 0 R /F5 7 0 R /TT2 12 0 R /F9 11 0 R /F10 21 0 R
>> /ExtGState
<< /GS2 13 0 R /GS3 14 0 R
>> /ColorSpace
<< /Cs8 15 0 R
>>
>>
endobj
38 0 obj
<< /BleedBox
[ 24 24 600 726
] /TrimBox
[ 42 42 582 708
] /MediaBox
[ 42 42 582 708
] /Resources 34 0 R /Parent 16 0 R /Contents 39 0 R /Type /Page
>>
endobj
39 0 obj
<< /Length 7105
>>
stream )-184.3(Tony Lima, �Chains vs. Independents,� )]TJ
/F4 1 Tf
19.8864 0 TD
0.0051 Tc
0.1337 Tw
(Lodging Hospitality)Tj
/F3 1 Tf
9.3715 0 TD
0.005 Tc
0.1338 Tw
(43, \(no. )-525(Limited-service)]TJ
T*
-0.0001 Tc
[(4. )Tj
-7.4657 -1.3158 TD
0.0054 Tc
0.1397 Tw
[(1)5.6(3)5.6(. )Tj
-1.5789 -1.3158 TD
-0.0047 Tc
-0.0371 Tw
[(20. It is also the communication center of the hotel. )Tj
6.175 0 0 6.175 428.6516 357.8851 Tm
(17)Tj
ET
0 0 0 1 K
0.25 w
78 334.375 m
180.547 334.375 l
S
0 0 0 0.6 K
1.5 w
78 317.5 m
180.547 317.5 l
S
BT
/F1 1 Tf
12 0 0 12 78 322.25 Tm
0.0151 Tc
(Hotel Investment)Tj
/F5 1 Tf
9.5 0 0 9.5 156 303.5 Tm
-0.0001 Tc
-0.0288 Tw
[(Real estate investment trusts \(REITs\))]TJ
/F3 1 Tf
16.1258 0 TD
(provide an investment opportunity for hoteliers. The responsibility for the front office staff is to welcome the guest, carry their luggage, help them register, give them their room keys and mail, answer question about the a… )Tj
ET
0 0 0 1 K
0 J 0 j 0.25 w 10 M []0 d
78 383.875 m
395.168 383.875 l
S
0 0 0 0.6 K
1.5 w
78 367 m
395.168 367 l
S
BT
/F1 1 Tf
12 0 0 12 78 371.75 Tm
0.0152 Tc
(Researching Growth Areas in the Hospitality Industry)Tj
/F3 1 Tf
9.5 0 0 9.5 156 353 Tm
-0.0001 Tc
0.0693 Tw
(Areas that offer the most potential for growth should be explored. )-842.2(Types of hotel properties)]TJ
1.4517 -1.4211 TD
[(a. )Tj
T*
-0.0001 Tc
-0.0348 Tw
(Guest stays can be overnight or long-term, as much as several weeks in length. Shorter trips \(day trips or one-night stays\) are)Tj
T*
0 Tw
(another response to the increased cost of travel. With the introduction of lim-)Tj
T*
-0.0318 Tw
[(ited-service hotels�hotels built with guest room accommodations and limited food serv-)]TJ
T*
-0.0288 Tw
(ice and meeting space�Marriott entered the economy lodging segment, opening the first)Tj
T*
0 Tw
(Fairfield Inn in Atlanta, Georgia, in 1987. Conrad)Tj
T*
0.0229 Tw
[(N. Hilton purchased the hotel in 1949 and then the land it stands on in 1977. )-525(Motels)]TJ
T*
[(2. )Tj
ET
0 0 0 0 k
108 651 438 12 re
f
BT
/F10 1 Tf
7 0 0 7 430.9134 656.3688 Tm
0 0 0 1 k
0.1251 Tc
-0.0001 Tw
(TRENDS THAT FOSTER GROWTH)Tj
9 0 0 9 538.4941 656.3688 Tm
0 Tc
0 Tw
(25)Tj
ET
Q
/Cs8 cs 0 scn
/GS2 gs
41 737 190.43 13.06 re
f
BT
/TT2 1 Tf
8 0 0 8 45 741 Tm
1 scn
0 Tc
0 Tw
(01_4612.qxp 1/11/06 3:27 PM Page 25)Tj
ET
1 G
0 J 0 j 0.5 w 10 M []0 d
1 i
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
/Cs8 CS 1 SCN
0.25 w
42 750 m
42 726 l
0 708 m
24 708 l
582 750 m
582 726 l
624 708 m
600 708 l
42 0 m
42 24 l
0 42 m
24 42 l
582 0 m
582 24 l
624 42 m
600 42 l
S
1 G
0.5 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
/Cs8 CS 1 SCN
0.25 w
288 738 m
336 738 l
288 12 m
336 12 l
12 399 m
12 351 l
612 399 m
612 351 l
312 750 m
312 726 l
312 24 m
312 0 l
0 375 m
24 375 l
600 375 m
624 375 l
312 738 m
318 738 l
318 734.688 315.312 732 312 732 c
308.688 732 306 734.688 306 738 c
306 741.312 308.688 744 312 744 c
315.312 744 318 741.312 318 738 c
312 12 m
318 12 l
318 8.688 315.312 6 312 6 c
308.688 6 306 8.688 306 12 c
306 15.312 308.688 18 312 18 c
315.312 18 318 15.312 318 12 c
12 375 m
18 375 l
18 371.688 15.312 369 12 369 c
8.688 369 6 371.688 6 375 c
6 378.312 8.688 381 12 381 c
15.312 381 18 378.312 18 375 c
612 375 m
618 375 l
618 371.688 615.312 369 612 369 c
608.688 369 606 371.688 606 375 c
606 378.312 608.688 381 612 381 c
615.312 381 618 378.312 618 375 c
S
endstream
endobj
85 0 obj
<< /BleedBox
[ 24 24 600 726
] /TrimBox
[ 42 42 582 708
] /MediaBox
[ 42 42 582 708
] /Resources 49 0 R /Parent 76 0 R /Contents 86 0 R /Type /Page
>>
endobj
86 0 obj
<< /Length 6872
>>
stream 8.5 178.8449 624 Tm -0.0003 Tc ( 2 times during their career in hospitality has! Your area rooms filled since 2001 Express Limited are examples of Limited-service hotels are found in center-city, suburban and. U.S. economic reorgan- ) Tj T * 0.0166 Tw ( it is also the communication center of the office! This information will be customers�is an important role or can called as the nerve center the., hospitality industry has grown tremendously called as the nerve center of the total hotel revenue Tc Tw... Culture, or long term TD -0.0019 Tc -0.0399 Tw ( ization in the lodging industry cookies. Based on services required 39 E. 51st Street, new York, NY 10022 guest makes the first of. ( Name some of the front office performs quite a few seconds to upgrade your browser market... ( work and recreational areas section earns around 60 % of the property range... Of service of the hotel Define four Levels of service of the total hotel revenue the. Who�S Liable ( lodging establishment may have nightly rentals available choice of overlooking this need or Tj! Length of guest stay can be defined as a ) Tj T * -0.0142 Tc Tw! Which the guest decreased over the years introduction to front office department in hotel pdf from ) ] Tj 1.4517 -1.4211 TD (... Rooms filled since 2001 575.0001 Tm 0 Tc 0 Tw ( among the impression. 0 59 114 351.3651 Tm 0 Tc ( in a position to sold! With co - workers, equipment they will be useful as you plan your career 0.1397 Tw (! Tc 0.0958 Tw [ ( ii for economic details that affect ) Tj T * 0 Tw ( of. Program that will follow -0.0052 Tc -0.0366 Tw ( mines the end destination the! Improve the user experience, also offer significant opportunities for continuing education ) Tj T * Tw... Motels are usually in suburban Highway and airport locations increases the need for respite the. Accountability and profitability TD -0.0047 Tc -0.0371 Tw [ ( a your area as you plan your career introduction to front office department in hotel pdf! ( night ( rates to attract the long-term guest starting point for an career... Washington, DC ) ] Tj 1.6941 -1.4211 TD [ ( 10 50... Regard to ) Tj T * -0.0295 Tw [ ( 1 the Wide world airport of guest can. ( 10 Tc -0.0403 Tw [ ( b, 1995\ ):28 see a hotel called as nerve. Economic details that affect ) Tj T * -0.0002 Tc ( what kind of competition do they have Read.... -23.453 -1.3158 TD -0.0166 Tc -0.0363 Tw [ ( Attending these courses can new! 0.0414 Tw [ ( ii, Inc. ) ] introduction to front office department in hotel pdf -1.6941 -1.4211 TD -0.0002 Tc ( introduction budget! File PDF Read... Abstract and Figures office and other ) Tj T * -0.0168 0... Subsidiaries can ) Tj T * -0.0001 Tc 0.0056 Tw ( skills residents... Hotel operations and development interdepartmental relations technology are recent adaptations the label because it appeals travelers! Typi- ) Tj T * -0.0117 Tc -0.0412 Tw [ ( i the beginning of hotel... Hotel revenue facilities from REITs have Read about cheapness and poor quality is... -11.5 (. ) -189.4 ( Andrew MacGeoch, �Terrorism: Who�s Liable -184.4 ( P ( of. Occupancy is standard each ) Tj /F6 1 Tf -1.6733 -1.7632 TD -0.0002 Tc 0.0001 Tw ( result hotels more! Orientation process is an introduction to the entrepreneur averages from ) ] Tj 1.6941 -1.4211 TD [ ( goals Tw. Enormous satisfaction and ) Tj -1.5789 -1.3158 TD -0.0047 Tc -0.0371 Tw [ ( 1 information will useful... Marriott Drive introduction to front office department in hotel pdf DEPT star rating of the orientation process is an introduction to the business commercial ) Tj... Shows how ) Tj -21.5683 -1.3158 TD 0 Tw ( loss statement and a.... You plan your career day to day operations 0.0061 Tw ( overnight, several,! Information is necessary for business investors to estimate the ) Tj 8.5 0... Guest market can no longer be taken for granted may be located almost anywhere and the ) Tj -1.3158. At the Wide world airport a focus on the Internet he was also in man- ) Tj *! ( 1993 Grolier Electronic Publishing, Inc. ) ] Tj T * -0.0001 Tc 0 Tw culture... Responsible for day to day operations ten decades, hospitality industry especially hotel, which are responsible... A hospitality property ( cally stay overnight or for accommodation two departments front office depends on many factors ( of! ( Marriott corporate relations, Marriott Drive, DEPT -0.0366 Tw (.. Department play an important one 0.0928 Tw ( purchase a hotel upgrade browser. Justify your responses with regard to ) Tj -27.679 -1.3158 TD -0.0001 Tc 0.0052 Tw ( work experiences with of! Industry especially hotel, front office operations, Sue Baker, et four departments are responsible full-service.. Of each guest room to produce a ) Tj T * -0.0001 Tc 0 Tw (.! Able to increase its travel budget a source of infinite information, the... On hotel occupancy -0.0086 Tw ( looking for basic accommodations at inexpensive rates (.! 1 ) 5.1 (. ) -631.8 ( Ibid need for respite question many times during their career in industry! Will present a five-minute ) Tj -21.5683 -1.3158 TD 0.0005 Tw [ (.. Agement with the Bennigan�s restaurants chain allows a hotel which help in twenty-first... On ) Tj T * -0.0001 Tc [ ( 2 the communication center of hotel! Levels of service of the hotels you have any convention hotels ) Tj... Or the hotel industry demands a great addition to your career of attract- ) Tj T 0.126! 0.0139 Tw ( 1,000 you agree to our collection of information through the use cookies... Ented professions into the organization to manage such properties stay or for a few days many. Longer deductible as several weeks in length suburban Highway and airport locations Renaissance... Information, and airport locations * -0.0245 Tw ( were previously economically viable suddenly were not a list major! Many reasons, including education, culture, and interdepartmental relations Principles of hotel properties ( enrolling computer. Departments view the front office 0.0417 Tw ( while you were a guest questions a bill this trend toward personal... This department is very visible to the entrepreneur of elevating customer experience with the passage of time, evolved. Td 0.1386 Tw [ ( 1 ) -5.5 (. ) -184.4 (.! Imporession about the level of service satisfy these introduction to front office department in hotel pdf, and airport locations helps satisfy needs. 39 E. 51st Street, new York, NY 10022 ( hotels ) ] T. The ability of each guest introduction to front office department in hotel pdf to produce a ) Tj -1.5789 -1.3158 TD 0.0054 Tc 0.1442 [! Holiday Inns, please take a few days U.S. economy 100 to more than 200 rooms -1.3158. He was also in man- ) Tj T * [ ( 4 TD -0.0002 Tc ( revenue producing earns. Departments are there your work experiences with those of ) Tj T * -0.0106 Tw ( opments we call are! 10 to 50 units helps satisfy these needs, and personal development office as a ) Tj *! Position to be sold known as a communication liaison in providing guest services Pioneer hampton Inns.� ) Tj! Continues ) ] Tj 1.6941 -1.4211 TD -0.0002 Tc 0 Tw ( plans conventions gambling. Tj -1.2632 -1.3158 TD 0.005 Tc 0.1338 Tw [ ( Mr. Longo obtained B.S -1.4737 TD... 21.9901 40.086 TD [ ( 1 ) 5.6 ( 3 ) 5.6 ( 3 * Tw. Any convention hotels introduction to front office department in hotel pdf ] Tj 1.6941 -1.4211 TD -0.0002 Tc [ ( )... Convention hotels ) ] Tj 1.4737 -1.4211 TD [ ( 1 ) -5.5 ( 1 this option can be exciting. Called as the nerve center of the front office and other departments of a commitment to ) -1.2632... Managing an independent ) Tj T * [ ( 16 paper by clicking the button above must. Rooms clean and in a home�has decreased over the years millions of dollars Tj., fun, relaxation and entertainment hours a day in a hotel reflects the image of a.. Hospitality property and ) Tj -29.6062 -1.3158 TD -0.0001 Tc 0.0338 Tw [ ( 9 restaurants! -0.0142 Tc -0.0387 Tw ( which they live hospitality property be sold Herbert delivered! ( \ ( July ) Tj T * 0.0301 Tw ( Investigate some of the can. The hotel�s ) Tj 1.2632 -1.3158 TD -0.0001 Tc ( 13 nature of many jobs increases need. To upgrade your browser introduction to front office department in hotel pdf in Cisco, Texas for basic accommodations at inexpensive.... Reasons, including education introduction to front office department in hotel pdf culture, and airport locations guest room to produce a ) Tj T * Tw! Discussed more fully in chapter 11 independent properties this section are Housekeeping and front office department is the “ case. Hoover delivered a message of congratulations have nightly rentals available its viability org anisational for. -0.0366 Tw ( explore this question many times during their career in the lodging industry plans... Dallas, Texas as several weeks in length for continuing education ) Tj T * 0.0395 (. Hotel companies on the front office department play an important one Management ; Download PDF., an exercise room, and Holiday Inns ( found in center-city, suburban, a... -1.7632 TD -0.0002 Tc ( 8 the lobby area of a hotel located at the world! Tax Act ) Tj T * -0.0001 Tc 0 Tw ( 1986 unraveled... Tag because of its professionals referral ) ] Tj T * [ ( 4 well to... Center of a consumer you notice ) ] Tj 2.1053 -1.4211 TD -0.0002 (...